JOB SUMMARY
The Financial Aid Assistant is responsible for general financial aid customer service by answering calls,
emails, chats, and other inquiries.
Processes online forms and conducts quality assurance of reported and submitted
information.
Assists students at a campus location if needed.
ESSENTIAL FUNCTIONS
Serve as primary
Customer Service Representative to promote and ensure student access, success and to promote customer satisfaction.
Perform document
tracking to better serve students.
Collect, manage and maintain sensitive records (i.e., financial statements, college records,
medical records, citizenship documents, divorce decrees, etc. ).
Analyzes and interprets federal, state and institutional regulations
and policies to assist students with the application for Federal, State and Institutional funds.
Communicate orally and, in writing,
with students to ensure accuracy and completeness of application in order to meet appropriate timelines for registration and payment of
fees.
Respond to student questions and inquiries by answering calls, emails, online chats, and submissions to the Student Resolution
Center.
Process online form submissions, including performing quality assurance on the information submitted.
Assist with
Financial Aid Orientation.
Provide guidance and assistance for students making application online.
Answer telephone calls,
greets visitors, respond to routine inquiries, take and relay messages.
Use word processing software and student information to
develop correspondence and retrieve information.
Record student information in administrative computer system including typing
detailed comments regarding student situations.
Track and report customer service data.
Establish and maintain student/program
files and records.
Perform outreach activities.
Perform other duties, tasks and assignments as
required.
QUALIFICATIONS
Education & Experience
- High school diploma/GED required
- Associate’s
degree preferred - Minimum 1 year working in a financial aid office preferred
Licensing & Certification
- Valid
Texas Driver License
Special Skills
- MS Office Programs
- Knowledge of PeopleSoft
- Budget
Management
Competencies
- Delivering High Quality Work
- Accepting Responsibility
- Serving
Customers - Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking
Critically - Managing Change
- Communicating Effectively
Working Conditions
General Office.
Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move
items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input
and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after
hours to include weekends and holidays.
SECURITY SENSITIVE:
This job class may contain positions that are
security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities
in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one
of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training,
and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations
running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the
institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only
provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second
only to New York City’s 55. - Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent
below the average for all 308 urban areas recently surveyed. - Houston is a major-league sports town, and don’t forget the annual
Houston Livestock Show & Rodeo. - The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston
area hospitals consistently ranking among the nation’s top institutions. - With over 150 museums and cultural institutions in the
Greater Houston area, museums are a large part of Houston’s cultural scene. - Houston is the Culture & Culinary Capital of Texas with
more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re
ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not
discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual
orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or [email protected]
HCC values its employees and their contributions, promotes opportunities
for their professional growth and development, and provides a positive working and learning environment that encourages involvement,
innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713)
718-8565.
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