University Overview
The University of Pennsylvania, the
largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League
school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools
that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary
approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from
Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of
Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational
activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the
perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare
and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development
opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much
more.
Posted Job Title
Barista; Penn Dining Services
Job Profile
Title
Barista
Job Description Summary
Residential & Hospitality Services is one of 18 departments
reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our
clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative,
and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn. The
team works closely with other partners to provide students and guests with services that support living and learning at the University of
Pennsylvania.
Job Description
Barista – Penn Dining
Baristas must represent both in a
friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. The Barista is required to
follow all customer service, cash handling, safety, sanitation and quality assurance policies and procedures. They communicate with
customers about the foods being served, including the names, main ingredients and basic preparation techniques used to produce each food.
Baristas must be knowledgeable about unit information and policies. Baristas must enforce the meal contract and entrance policies fairly and
without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to
misunderstandings, under the guidance of unit leaders and management. This position prepares, displays, decorates, garnishes, serves,
re-stocks and stores ingredients and food items in a safe and sanitary manner, whether hot or cold. The Barista promptly and constantly
cleans and sanitizes all work, preparation and customer service areas, and work tools & utensils, utilizing proper safety equipment and
chemicals and all associated sanitation and HACCP guidelines. The Barista also controls proper portion sizes for all foods served through
the use of proper utensils and serving and slicing techniques. Communicates effectively with kitchen, management and other employees
concerning customer flow, food supplies and other service needs. Responsible for the storage, labeling, dating and prompt return of all food
and supplies before, during and after service periods. Will also assist in various additional ways with the clean-up, sanitation, breakdown
and set-up of other areas as directed by supervisors and management. Ongoing training is mandatory and must be attended when offered. Will
be required to pass a minimum of seven days of training by the concept trainer.
Qualifications:
- A High School
Diploma or GED is preferred and 1 to 2 years of experience or equivalent combination of education and experience. - Recent experience
in food service preferred. - Demonstrated customer service skills.
- Ability to communicate and implement management
direction. - Ability to lift 10 – 25lbs.
- Willingness to work flexible hours, 7 day per week operation.
- Position is for
9 months per year. - Ability to follow & memorize many recipes, & ability to use coffee & other machines, to use cash register & make
all transaction on the register, credit card machines & gift card machines. - Capacity to follow all cash handling policies and
procedures once trained.
The Barista role is considered University “essential” personnel and is expected to work when normal campus
operations are suspended (eg. inclement weather) or if there is an emergency impacting on-campus residents.
Job Location –
City, State
Philadelphia, Pennsylvania
Barista
Department / School
Residential and Hospitality
Services
Pay Range
$17.08 – $17.08 Hourly Rate
Salary offers are made based on the candidate’s qualifications,
experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on
external market data for the job’s level. Internal organization and peer data at Penn are also considered.
Equal Opportunity
Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without
regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics),
citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local
law.
Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of
the background check will be tailored to the requirements of the job.
University Benefits
- Health, Life, and
Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance
benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care
and dependent care expenses with pre-tax dollars. - Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your
spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition
assistance at other institutions. - Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s
Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety
of investment options through TIAA and Vanguard. - Time Away from Work: Penn provides you with a substantial amount of time
away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or
injury, spend time with family-whatever your personal needs may be. - Long-Term Care Insurance: In partnership with Genworth
Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of
long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to
provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health
and are subject to underwriting. - Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as
they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care
for your health, your family, and your work-life balance. - Professional and Personal Development: Penn provides an array of
resources to help you advance yourself personally and professionally. - University Resources: As a member of the Penn
community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the
University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether
it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin
Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement-and you and your family
can enjoy many of these activities for free. - Discounts and Special Services: From arts and entertainment to transportation
and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free
and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as
new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks. - Flexible Work
Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal
commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. - Penn Home Ownership
Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia,
which can be used for closing costs or home improvements. - Adoption Assistance: Penn will reimburse eligible employees on
qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your
household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
Equal Employment Opportunity Statement
The University of
Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual
orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability,
veteran status or any class protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Class-of-1920-Dining-Commons/Bar
ista–Penn-Dining-Services_JR00112656
jeid-4b8e380d2edbc04098d30f5fc49e9d67
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