Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned
location.
Supervises and trains all cashier personnel across the college.
Assists the District Student Financial Services
and Cashiering Operations Department in providing services to the students as it pertains to the students’ financial accounts.
The
position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of
Student Financial Services and Cashiering Operations Department in the District Office.
ESSENTIAL FUNCTIONS
Hire,
supervise, train, evaluate and manage Time & Labor activities – entering and approving time.
Supervise and monitor the handling of
student tuition payments and other payments such as lease payments, p-card/t-card reimbursements, eagle print, library fees, etc. Provide
support to students, faculty and staff regarding student balances and resolution of student concerns regarding their
accounts.
Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed
by other departments.
Supervise the handling of student calls and inquiries routed from various call centers.
Monitor and
ensure all compliance standards, policies and procedures are followed at location site.
Support the handling of college photo ID at
site (students, staff and contractors).
Record waivers in system.
Notify Director Financial Services/Bursar of missed armored
car pick-ups or the need for rescheduling to meet operating demands.
Route student inquiries regarding student delinquent accounts,
refunds, financial aid loans, scholarships and grants (G-code) and Bank Mobile transactions, that are unable to be resolved at assigned
location, to District for analysis and resolution.
Coordinate with local IT Technicians and IT Security to ensure cashiering
equipment has correct software and is functioning according to HCC standards.
Coordinate efforts in maintaining regulatory compliance
of PCI-DSS (Payment Card Industry – Data Security Standard).
Generate reports as required by campus
administration.
QUALIFICATIONS
Education & Experience
- Bachelor’s degree required
- Associate’s degree plus
4 years directly related experience may be considered in lieu of required degree - 3 years cashiering experience as a bank teller or
retail sales clerk required
Licensing & Certification
- Valid Texas Driver License
Special Skills
- MS
Office Programs - Information Management Systems
- Electronic Financial Management Software
Competencies
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating
Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable
accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment;
apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others
to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY
SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education
Code § 51.215
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and
numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an
increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community
colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play
a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work
closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or
something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also
takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city
in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. - Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is
a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. - The weather is great! Mild winters ensure
that outdoor activities can be enjoyed year-round. - World-renowned medical care. The Houston metro area has long been known for its
first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions. - With over
150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. - Houston
is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national
origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the
non-discrimination policies:
Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and
Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or [email protected]
HCC values its employees and their contributions, promotes opportunities
for their professional growth and development, and provides a positive working and learning environment that encourages involvement,
innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713)
718-8565.
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