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Are you an administrator with excellent organisation and IT skills and a flair for customer service? Are you a strong communicator, eager to learn new skills?

You will provide administrative support to a range of academic programmes within the Department of History, Classics and Archaeology, dealing with staff and student enquiries. Working closely with academic and other administrative staff in supporting the activities of the department, you will provide advice and guidance to current and prospective students regarding a range of issues (including entrance requirements, option choices and combinations, assessments and course materials) by various means (telephone, in person, email, online etc.), including at recruitment and induction events.

The role involves daily contact with a diverse range of students, staff and members of the public and you will be responsible for dealing with and resolving queries.

You will be part of a team that delivers a high quality administrative service to staff and students and will operate a number of College processes, including those related to admissions, room bookings, module choices and assessment, to ensure that objectives and deadlines are met.

You will possess at least two years relevant administrative experience, preferably in a higher education environment, with strong communication, organisational and IT skills. Experience of providing high quality customer service is essential, as is an ability to work well both independently and as part of a team. You will be able to prioritise a busy workload and maintain a flexible and positive approach to your work.

This is a full-time role, working 35 hours per week (1 FTE). The contract will be fixed term until July 2023 in the first instance.

Remuneration:

Grade 4 of the College’s London Pay Scale which is £26,712 rising to £30,190 per annum.

The salary is on the College’s London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.

Enquiries:

If you would like to know more about the role please click on apply below or contact Kevin Smith, Assistant School Manager, via kevin.smith@bbk.ac.uk.

If you have technical issues or difficulties using the recruitment portal please contact jobs@bbk.ac.uk providing your name and the job reference number of the position.

While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award, operating Disability Confident & Mindful Employer schemes.

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September 2022
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