Complaints and Conduct Administrator (Part-Tme)

Human Resources - UK Jobs

Starting salary from £20,092 – £22,254 per annum (pro rata) with further progression opportunities to £24,174

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.

We are seeking a Complaints & Conduct Administrator to work alongside our Complaints & Conduct Adviser to support activities associated with the student complaints and conduct processes and policies at BU including those aligned to Fitness to Practise, student discipline and student complaints, ensuring all tasks and responsibilities are carried out in line with BU student complaints and conduct policies and within stated policy deadlines. The postholder will also act as the first point of contact for student complaints.

The role is based within the Frontline Services Team that is managed within BU’s Student Services and the postholder will work very closely with faculty staff and Academic Services.  There will be a particularly close working relationship with senior staff in the Faculty of Health and Social Sciences in relation to Fitness to Practice cases.

The successful candidate will have a methodical approach to work and is likely to have experience in dealing with sensitive and confidential situations and the ability to remain calm and courteous.

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System.  Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.  

This post is available part-time for 22 hours per week to be worked over 4-5 days per week to be agreed with postholder flexibility will be required to ensure cover for hearings and key university activities.

This post is primarily located at our Talbot Campus however the postholder may also be required to work at our Lansdowne Campus on occasions to support business needs. Occasional weekend and/or evening working may be required to support critical business activities at key points in the year.

For an informal queries about the role, please contact Amanda Stevens by email

A detailed job description and person specification are available from our website together with an online application form.  Alternatively please email the HR Services Team at quoting the appropriate reference (SSS228)

BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Closing Date: (Midnight) Sunday 5 June 2022

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