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Job Description
Job Summary
This position plays a key role in supporting Continuing Education for Health Professionals (CEHP) activities by coordinating communications, documentation, and accreditation requirements. The incumbent is responsible for generating and distributing correspondence, information packets, and required forms to speakers, faculty, and activity directors, while monitoring and tracking the timely return of all required materials in compliance with ACCME standards and office policies.
The role involves reviewing submitted forms and documentation, routing items appropriately to the Associate Director and/or Director, and managing the creation, implementation, and collection of participant evaluations for assigned activities. The position also assists with compiling evaluation summary reports for CEHP planners, activity directors, speakers, faculty, and leadership, including drafting related correspondence for the Director.
Additional responsibilities include creating and maintaining document and form templates in accordance with ACCME requirements, preserving historical files for reaccreditation purposes, and generating detailed reports by extracting data from multiple databases to support analysis and activity close-out. The incumbent ensures all assigned activities are accurately reflected on the shared CEHP calendar and maintains up-to-date records of activities, contacts, and communication details.
This role requires managing a high volume of professional communications related to CEHP requirements and deadlines, building positive working relationships with internal and external stakeholders, and supporting electronic evaluation distribution through hyperlinks and online platforms. The position also provides administrative support to team members as needed and works collaboratively within the team to ensure accurate records, regulatory compliance, and the successful delivery of CEHP activities.
Knowledge, Skills, and Abilities
Knowledge:
- In-depth knowledge of ACCME requirements.
- Medical Terminology
- College of Medicine Departments
- Microsoft Office Suite: Outlook, Word, Excel (demonstrated proficiency using database applications).
- ACCME, ANCC, and ACPE accreditation requirements
- HIPAA compliance requirements as they pertain to healthcare provider education.
Skills
- Basic HTML coding to create evaluation forms
- Excellent verbal and written communication and customer service skills
- Absolute attention to detail
- Database and spreadsheet maintenance and reporting skills.
- Organization Skills.
- Analysis and problem-solving.
Abilities
- Organize, prioritize, and accomplish multiple work cycles/projects to meet non-negotiable deadlines.
- Learn, understand, and apply in-depth accreditation requirements.
- Appropriately communicate with people at all levels of organizational structure.
- Foster excellent relationships through positive interactions with customers and co-workers.
- Learn, adapt, and apply new skills and technologies.
Required Qualifications
- High school diploma and three years of experience in an office or customer service setting.
Preferred Qualifications
- An associate’s degree or higher strongly preferred, along with a minimum of one year of experience with applying ACCME accreditation requirements and ETSU institutional policies.
- Experience working directly with physicians and other healthcare providers.
Compensation and Benefits
- Job Family – Administrative Associate 2
- Salary – Market Range 3
- For information on benefits, please visit www.etsu.edu/human-resources/benefits/.
Application Instructions
- Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
- Employment is contingent on a satisfactory background check.
- Please attach the following documents: Cover Letter and Resume
ETSU is an Equal Opportunity Employer
University Overview (as needed)
East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution’s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.
Disclaimer Statement:
- Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Job Info
- Job Identification 700
- Job Category Administrative
- Posting Date 02/18/2026, 08:02 AM
- Degree Level High School Graduate
- Job Schedule Full time
- Locations VA-4, Fourth Street, Mountain Home, TN, 37684, US
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