Accounting Assistant I (Student Refund Processing)

Job Category

URA-AFT Administrative

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Finance and Administration (UFA) advances Rutgers’ strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university’s financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers’ standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit https://finance.rutgers.edu/.

Posting Summary

Rutgers, The State University of New Jersey, is seeking an Accounting Assistant I for the Student Accounting, Billing, and Cashier Services (Student ABC) unit within the Enrollment and Student Finance. Reporting to the Supervisor – Student Refunds and Compliance, the Accounting Assistant I is responsible for processing student refunds, financial reconciliation, ensuring compliance with federal regulations, and providing exceptional customer service related to student accounts for both Rutgers -New Brunswick and Rutgers-Health. This position plays a critical role in ensuring the accuracy, compliance, and timeliness of refund transactions and supports a broad range of financial aid, federal loan, and regulatory processes.

Among the key duties of this position are the following:

• Processes and verifies student refunds, ensuring accuracy, completeness, and compliance with university policies and federal regulations.
• Analyzes student accounts, financial aid disbursements, and third-party payments to determine appropriate refund amounts.
• Reconciles financial discrepancies and prepares reports for internal and external audits.
• Collaborates with One Stop Student Services, Financial Aid, University Enrollment Services, Accounts Payable, and campus partners to streamline refund processes and resolve system issues.
• Provides guidance to students regarding refunds, loan exit counseling, TAG adjustments, and financial holds.
• Manages legal and collections processes, including bankruptcy claims, judgment accounts, and external agency coordination.
• Maintains confidentiality of student and borrower information in compliance with federal and university regulations.
• Promotes financial literacy and assists students with understanding their financial obligations and options.

FLSA: Nonexempt

Grade: 04

Minimum Salary

59893.480

Mid Range Salary

73909.480

Maximum Salary

87925.480

Position Status: Full Time

Standard Hours: 37.50

Union Description: URA-AFT Administrative

Payroll Designation: PeopleSoft

Terms of Appointment: Staff – 12 month

Position Pension Eligibility: ABP

Minimum Education and Experience

• Bachelor’s degree plus two (2) years of relevant experience. or an equivalent combination of education and/or experience.

Required Knowledge, Skills, and Abilities

• Experience in accounting, finance, or related fields.
• Knowledge of federal and state regulations related to Title IV/VII financial aid, consumer credit, NJ State Escheatment, GAAP, FERPA, GLBA, UDAAP, and Red Flag Rules.
• Proficiency in mainframe and PC-based data systems.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills, with the ability to remain professional in high-pressure situations.
• Proven ability to manage multiple priorities, meet deadlines, and adapt to changing demands.
• Strong analytical, quantitative, and problem-solving skills with attention to detail.
• High level of integrity, discretion, and professionalism in handling sensitive or confidential information.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Commitment to respectful, accountable, and service-oriented conduct in all interactions.

Preferred Qualifications

• Bilingual proficiency.
• Working knowledge of Tableau or similar reporting tools.
• Prior experience with student accounts and billing operations.

Equipment Utilized

• Rutgers RUTAMIN IMS/SAR, FAMS, Banner, Banner Report Creation, Various Collection Third Party Payment/Refund Gateways, Oracle/PeopleSoft, Microsoft Office Suite, Heartland ECSI.

Posting Open Date: 10/10/2025

Regional Campus: Rutgers University-New Brunswick

Home Location Campus: Busch (RU-New Brunswick)

City

Piscataway

State

NJ