Department: Associate Vice President for Admin
Work Type: Union
Full Time / Part
Time: Full Time
Categories: Business
Department: Business Support Center
Summary
This administrative position includes shared responsibilities within the Business Support Center (BSC) and
Creative Suite (the marketing team within Residential Living and Auxiliary Services). While the workflow will fluctuate, the successful
candidate should anticipate a 50/50 distribution in supporting both operations within this role. The Senior Divisional Marketing Specialist
will provide guidance and leadership to this position in addition to the supervision received by the Director of Administration.
The
successful candidate will provide collaborative and organizational support to help ensure smooth day-to-day operations. In the Business
Support Center, the position will manage a wide range of financial and administrative processes. In the Creative Suite, the position will
provide administrative, creative, and project support to advance marketing and communications initiatives for auxiliary
units.
Responsibilities and Essential Duties
- Independently organize, prioritize, and manage multiple duties and determine
actions needed to ensure accurate, timely, and efficient completion of tasks. - Provide excellent customer service to a diverse
population of internal and external customers. - Independently resolve problems and handle projects with little or no supervision.
Recognize when an issue needs to be directed to specific personnel for resolution. - Provide administrative support for daily
functions including answering phones and directing non-routine questions; receive and route mail; assist with managing email accounts;
manage both the Business Support Center and Creative Suite ticketing systems ensuring accuracy and tracking. - Collaborate with the
Senior Divisional Marketing Specialist to support marketing projects by identifying and tracking tasks necessary for successful
completion. - Manage assigned web projects within Omni CMS, including updating site content, uploading files and images, and
maintaining digital assets-ensuring adherence to brand, editorial, accessibility, and web best practices. - Provide creative and
administrative support for marketing materials, including drafting text for flyers, posters, social media posts, and digital
displays. - Review draft materials to ensure they meet University brand and style standards before production or
release. - Place print and promotional orders through the Michigan Tech Storefront and external vendors as needed.
- Assist with
departmental payroll functions including processing internal paperwork and creating Electronic Personnel Actions Forms
(EPAF’s). - Independently evaluate extremely sensitive and confidential documents and determine the appropriate course of
action. - Independently verify, reconcile, and enter financial transactions for multiple units and departments, balancing the
transaction detail and generating a remittance report for Banner entry. - Independently retrieve and analyze point of sale reports for
accuracy, identify problems, and resolve discrepancies associated with financial transactions. - Manage financial processes including
processing payments, refunds, deposits, withdrawal replenishments, reallocations, check requests, budget transfers, invoice payments, and
purchase requisitions. - Hire, train, and supervise student office employees with functional supervision over temporary
employees. - Assist with managing space allocations and equipment inventories for auxiliary units.
- Commit to learning about
continuous improvement strategies and apply them to everyday work. Actively engage in University continuous improvement
initiatives. - Apply safety-related knowledge, skills, and practices to everyday work.
- Other duties as
assigned.
Required Education, Certifications, Licensures
* High school diploma, or an equivalent combination of education and
experience for which comparable knowledge and abilities can be required.
Required Experience
- Two years experience in clerical
or administrative support. - Two years experience using personal computers and basic software packages such as Microsoft Office Suite
and Google Suite. - Experience with marketing tools such as Canva, Adobe Creative Suite, or social media management
platforms. - Two years experience in a customer service setting.
- Two years experience in cash handling, processing and
recording financial transactions - Two years experience in related marketing skill areas, which may include any combination of
creating posters or flyers, writing public communications, managing content for social media, working with graphic design software, or other
related creative/communications work.
Desirable Education and/or Experience
* Bachelor’s degree, or an equivalent combination
of education and experience from which comparable knowledge and abilities can be acquired.
* Experience using Google Suite such as
creating forms, documents, spreadsheets, and presentations.
* Experience using Perceptive Content, Content Management System, Banner
software, and Ticketing software.
* Experience working in a financial institution and/or accounting department.
* Experience working
in higher education.
Required Knowledge, Skills, and/or Abilities
* Excellent interpersonal, customer service and oral/written
communication skills.
* Experience reading and interpreting financial information and documents.
* Demonstrated ability to work
effectively under conditions with frequent interruptions and meet established deadlines.
* Demonstrated ability to handle multiple tasks
with attention to detail and a high degree of accuracy.
* Demonstrated ability to independently organize and prioritize customer service
and work assignments in a complex work environment.
* Demonstrated knowledge of proper grammar, spelling, and punctuation.
*
Experience working with processing, reconciling, and reporting financial transactions.
* Demonstrated ability to work independently to
investigate and take the initiative to solve complex problems.
* Demonstrated ability to use judgment and discretion when dealing with
confidential information.
* Demonstrated ability to learn new software and computer-based applications.
* Demonstrated ability to
effectively adapt to change.
* Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of a
service environment.
* Demonstrated commitment to contribute to a safe work environment.
* Demonstrated ability and commitment to
engage in continuous improvement practices.
Desirable Knowledge, Skills, and/or Abilities
* Knowledgeable in Lean processes and
continuous improvement efforts.
* Demonstrated experience using intermediate and advanced features of Microsoft Office Suite for word
processing, spreadsheets, and presentations.
* Demonstrated experience with accounting and payroll procedures and processes.
*
Experience using Banner.
Work Environment and/or Physical Demands
WORK ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical
demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in
the work environment is usually low to moderate.
Required Training and Other Conditions of Employment
Every employee at
Michigan Technological University will receive the following training courses:
* Employee Safety Overview
* Annual Data Security
Training
* Anti-Harassment, Discrimination, Retaliation Training
* Annual Title IX Training
Required Departmental
Training:
* Omni CMS training.
Additional training will be required by the department on a periodic basis.
Background
Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and
the results received and assessed.
Full-Time Equivalent (FTE) % (1=100%)
1.0
FLSA Status
Non-Exempt
Appointment Term
12 months
Shift
1st Shift
Pay Rate/Salary
Contractual.
External candidates will receive the minimum amount ($18.04/hr).
Title of Position Supervisor
Director of Administration,
Auxiliary and Business Services
Posting Type
Internal & External Posting
Dependent on Funding
No
Special
Instructions to Applicants (if applicable)
UAW Posting 9/19/2025 -9/25/2025
External applicants are encouraged to apply, however
internal UAW applicants are given first consideration if they apply during the internal UAW Posting dates.
Please submit the contact
information for at least three (3) professional references with your resume.
Additional Information
Michigan Tech is an
ADVANCE institution, one of a select group of universities in receipt of NSF funds in support of our commitment to increase diversity and
the participation and advancement of women in STEM.
Michigan Tech also has a Dual Career Program which assists departments with
partner orientation to the university and community and identification of possible positions for partners.
To perform this job
successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Other Conditions of Employment:
Please note that successful applicants are responsible for
ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a
foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of
your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological
University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including
protected veterans and individuals with disabilities.
If you require any auxiliary aids, services, or accommodations
during Michigan Tech’s hiring process please notify the Human Resources office at 906-487-2280 or [email protected].
Required Education, Certifications,
Licensures* (minimum requirements)
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