Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers
from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and
increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by
the Commission on Colleges of the Southern Association of Colleges and Schools.
We invite you to become a part of the
Southwest Team!
Title: Administrative Assistant 3 (Social and Behavioral Sciences)
Employee Classification: Clerical & Secretarial
Institution: Southwest Tennessee Community
College
Department: Social and Behavioral Sciences
Campus Location: SWTCC – Multiple
Campus Locations
Job Summary
This is a full-time support position reporting to the Department Chair,
Administration. The Administrative Assistant 3 provides office and clerical support to ensure the efficient, effective, and successful
operation of the Social and Behavioral Sciences Department.
The position serves as the first point of contact for visitors,
students, faculty, staff, and community partners, performing a variety of clerical, administrative, and customer service tasks.
Job Duties
- Serve as office receptionist: answer and appropriately route telephone calls, emails, and in-person
inquiries. - Interact and communicate professionally with students, faculty, staff, vendors, and community partners.
- Manage
the department’s schedule and calendar; set meetings and appointments as directed. - Open, log, sort, distribute, and track all
incoming and outgoing mail and checks. - Prepare, process, and track routine business forms, invoices, and contracts, including
entering requisitions and corresponding with vendors. - Handle travel arrangements, reimbursements, and special event planning (e.g.,
conferences, meetings, workshops). - Provide word processing, copying, scanning, faxing, and report generation.
- Order and
manage office supplies; assist others with requisitions and typing projects. - Establish, maintain, and archive both digital and paper
filing systems for sensitive and confidential materials, meeting notes, and project files. - Coordinate Student Refund Appeals: enter
and track appeals in the database, review for accuracy, communicate with students for additional documentation, submit to committees, and
notify students and departments of final decisions. - Assist with audits by preparing documentation and providing contractual
commitments to auditors. - Prepare meeting agendas, attend meetings, record minutes, and maintain accurate records.
- Provide
outstanding customer service to faculty, staff, students, and the general public. - Efficiently manage files, maintain current contact
lists, and update distribution lists.
Minimum Qualifications
- High School Diploma
- Four
(2) or more years of office experience - Background check required for successful candidates.
Preferred
Qualifications
- Associate or Bachelor’s degree.
- Experience working in higher education.
Knowledge, Skills, and Abilities
- Working knowledge of Microsoft Word, PowerPoint, and Excel.
-
Excellent human relations, time management, organizational, and communication skills. Ability to manage sensitive and confidential
information with discretion.
The intent of this job description is to provide a representation of the types of duties and
responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific
duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically
presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five
(5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given
to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In
order to be considered for the position, the following items must be uploaded:
- Resume
- Cover
letter - Unofficial Transcripts
A summary of our benefits can be found below:
https://www.southwest.tn.edu/hr/benefits-overview.php
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color,
religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal
or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson, Vice President of
People & Culture, [email protected], 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full
non-discrimination policy.
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