Administrative Assistant and Customer Relation Management Manager

Job Summary

Coordinate and manage all administrative activities related
to the Office of Veterinary Admissions and Recruitment, including management of the CRM systems of Ellucian Colleague and Liaison
WebAdMIT.

Essential Job Duties

• Respond to inquiries from students, departments, or general public by
  telephone, in person or via email regarding application status or related department procedures; provides information as requested or routes
  inquiries to appropriate department
• Perform various clerical functions in order to maintain files, process paperwork, prepare
  reports and fulfill inf01mation requests
• Oversee all administrative functions including user account maintenance, recurring reports,
  and communication
• Provide a high level of customer service providing a warm and welcoming environment for prospective and admitted
  students
• Evaluate, certify, and process credentials for students applying for CVM admission; ensure authenticity of documents and
  that requirements have been met using established admission policies and guidelines
• Help to process admission applications, ensuring
  that all required materials are submitted and create a file for each applicant
• Maintain and generate online reports on student
  application files by entering updates and/or deleting records as required
• Assist prospective students and families through in-person
  interaction, phone calls, responding to voicemails, emails, and postal mail to ensure seamless transition to the university
• Assist
  with the coordination and implementation of campus visitation programs and events for prospective students and their families
• Assist
  with coordinating the interview process; post online invitations for interviews, schedule interviews, coordinate interview teams composed of
  faculty members
• Help coordinate programs for admissions including but not limited to set-up and execution of the interview programs,
  interview evaluator recruitment, interview training sessions, and tour guides
• Make appointments, using judgment in controlling
  priority of requests, follow-up on cancellations and appearances
• Make travel arrangements and hotel reservations
• Take and
  transcribe minutes of meetings for review before typing in final form
• Receive all application fees and make cash reports for
  submission to the business office
• Send out all letters regarding admissions-acceptances (the dean’s and director’s signature) and
  denials
• Maintain budget report for the Admissions Department
• Create all Purchase Orders, Requisitions, Check Requests, and
  Intra-institutional Vouchers for the Admissions Department
• Oversee the management and coordination with resource specialist for data
  feeds and application integrations, maintaining ownership of CRM and customer data structure
• Continuously improve upon the value
  derived from the CRM platform
• Evaluate and recommend improvements to tools and processes
• Assist with troubleshooting
  problems within the CRM if the solution is not readily apparent
• Create and manage communication campaigns in CRM
  system
• Serves as expert for all CRM training to empower all levels with functional knowledge of the CRM system
• Perform other
  duties as assigned

Qualifications (Education, Experience and Specialized Training)

• Associates Degree or
  equivalent of three years of experience which must have included the performance of responsible administrative and office management
  duties.
• Bachelors degree preferred
• Previous office work experience including administrative and office management
  duties

Physical Demands

• Ability to operate standard office equipment
• Ability to walk short
  distances
• Ability to lift and carry parcels, packages and other items
• Ability to view a computer
  terminal

Skills and Attributes

Knowledge of:
Database systems, Microsoft Word, Excel
and PowerPoint software

Skills:
Able to accept responsibility and run administrative aspects of
office

Ability to:

• Work effectively with persons from diverse racial backgrounds
• Work independently
  as well as collaborate with others as a team member
• Communicate effectively, both orally and written

Posting
Number: S918

Will this position required travel?: No

Will this position required night,
weekend, and after hour work?: No

Will this positon be supported using grants or contract
funding?

No

Open Date: 09/18/2025

Close Date: 12/22/2025

Open
Until Filled: No

Special Instructions Summary

Each applicant, including all current employees, must
complete and submit the following documents:

• Tuskegee University employment application
• Cover
  Letter
• Resume/CV
• Recommendation letters
• Copies of unofficial transcripts.
• Please note that official
  transcripts(s) will be required upon hire

Quick Link for Internal Postings: https://tuskegee.peopleadmin.com/postings/3304