Admissions Advisor

Job Title: Admissions Advisor

Department: Admissions

Location: Onsite
with hybrid days after probation period

FLSA: Non-Exempt

Supervisor: Necole Yaacoub,
Director of Admissions

General Purpose of the job:

Southern California University of Health Sciences is
seeking passionate, energetic and results-oriented Admissions Advisors. The Admissions role is responsible for increasing institution
enrollment by working with prospective students through the enrollment process. The Admissions Advisor position represents SCUHS in a
positive and professional manner while recruiting qualified applicants for admission in accordance with state and federal accreditation and
institutional policies and regulations, consistent with the highest ethical standards. This is a full-time position that requires occasional
evening and weekend availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core duties and responsibilities
  include the following:
• Work with prospective students through their decision-making process by engaging in a consultative
  conversation to explore and understand students’ goals, needs and concerns. Present programmatic information in a professional, articulate,
  and confident manner and effectively communicate the value proposition of the university.
• Advise prospective applicants on the
  admissions process and opportunities at the University.
• Accurately document, maintain and track all prospective applicant
  interactions, information, and progression through the new student enrollment process in Salesforce (CRM).
• Primary
  point-of-contact for prospective new students.
• Be able to make 75-100 outbound calls, 25-50 SMS, and email per day using our
  communication software. Follow guidelines for the dialer system and crm.
• Accomplish goals and expectations related to
  applications, new students, conversion rates, melt prevention, and retention as set by Director of Admissions for each term.
• Follow-up with all assigned inquiries as appropriate via phone, emails, and letters to schedule campus tours, events RSVPs, and
  face-to-face advising activities to achieve prompt contact and performance activity goals.
• Conduct campus tours with prospective
  students and their families while communicating the details and benefits of attending SCU.
• Adhere to approved SCU admissions
  standards and materials to matriculate new students including phone call scripts and career planning.
• Complete all student
  enrollment documents and forms accurately.
• Support the SCU team-oriented work environment by maintaining a pleasant and
  professional attitude and appearance.
• Collaboration with other departments and offices across campus with data collection and
  problem solving.
• Must follow best practices and compliance with all SCU policies and procedures.
• Always uphold the
  highest levels of professionalism with high ethical conduct.
• Accurately and completely explain educational programs, expected
  outcomes, student services, and financial consideration to students, parents, and educators.
• Ability to continually learn product
  knowledge.
• Performs any other SCU duties as required and assigned.

PREFERRED EXPERIENCE AND
QUALIFATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree
• Graduate admissions,
  recruitment, or sales experience (2-5 years preferred)
• Excellent communication and organizational skills
• Excellent time
  management, ability to complete multiple tasks and high volume of work, mature, professional attitude and appearance
• Enrollment
  management software working knowledge, preferably Salesforce (TargetX)
• Admissions funnel management (Inquiry to Start). Ability to
  use data/student outcomes for informed decision-making
• Strong phone and computer skills
• Hybrid or Remote work experience
  Attendance Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and
  work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
• Onsite Monday to Friday,
  this position requires daily onsite support and/or attendance. Hybrid work schedule after 90 days. Occasional evenings and Saturdays
  required.

Competencies:

To perform the job successfully, an individual should demonstrate the following
competencies:

Intellectual

• Design – Generates creative solutions; Uses feedback to modify designs.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops
  alternative solutions; Works well in group problem solving situations.
• Technical Skills – Assesses own strengths and weaknesses;
  Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  Interpersonal
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits
  customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working
  Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives
  of external organizations.

Teamwork

Balances team and individual responsibilities; Exhibits
objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team
above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Organization

Business Acumen

Demonstrates knowledge of market and competition; Aligns work with
strategic goals.

Business Necessity

The needs of the employer may be dependent on responding to and
anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not
limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become
necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees.
Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted, and work
is accomplished, with no diminishment in work performance.

Safety and Security

All employees are
responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education
and/or Experience:

Bachelor’s degree (B.A. or B.S) from a four-year accredited college or university and 2-5 years of
admissions advising or sales-related experience.

Language Skills:

Ability to read and comprehend simple
instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in
one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing
Software (Word); Electronic Mail Software (Outlook); Enrollment Management Software; Customer Relationship Manager Software; and Jenzabar.

Other Skills, Abilities, and Qualifications:

• Knowledge of marketing and recruiting concepts and sales and
  customer service experience a plus.
• Ability to travel to remote locations and to load and transport admissions materials, displays
  and other equipment. Some evening and weekend hours are required, especially during the travel season.
• Ability to represent the
  admissions profession positively through a strong, student-centered ethic.

Physical Demands:

The
physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee
must occasionally lift and/or move up to 25 pounds.

Work Environment:

While performing the duties of this
job, the employee is occasionally exposed to wet or humid conditions (non[1]weather); outside weather conditions; extreme cold; and extreme
heat. The noise level in the work environment is usually moderate.

Expectations of SCU Employees

The SCU
President’s Cabinet has identified a set of values and attributes that are bare minimums for employment, those that are core to who we are
as a university, and values to which we aspire. Further identified are qualities and attributes desirable for employees in general, and
senior leadership specifically. This is in harmony with principles found in The Advantage, by Patrick Lencioni.

SCU Core
Values:

1. Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple
   disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.

1. Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to
   inform our decisions and work.

1. Health Equity: We value people equally. We strive to educate graduates that are prepared
   to improve individual and community health.

1. Inclusivity: We welcome everyone regardless of age, race, ethnicity, class,
   religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads
   to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity
   in our care.