Admissions Navigator

Department: Admissions and Enrollment Services

Location: Eastern Campus

Reports To: Campus Director, Admissions and Enrollment Services

Recruitment Type: External/Internal

Requisition ID: req6746

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College Hours: M-F, 8:30 AM – 5:00 PM.

Number of Openings: 1

Job Description:

SUMMARY

The
‘s primary responsibility is to participate in the
planning, coordination and implementation of admissions activities designed to
convert applicants to enrolled students. This role will provide direct and
proactive outreach to students to provide a personalized experience, including
developing a financial plan, placement options, basic orientation to the
college and overall, connecting students with resources, such as referral to
Counselor, preparing them for registration and perform the necessary data
tracking to ensure the success of enrollment management initiatives.

ESSENTIAL
FUNCTIONS

• Provides proactive outreach to
  students regarding various aspects of the enrollment and onboarding
  process, including, but not limited to, academic program information, placement
  information, financial planning, and career/transfer resources.
• Conducts
  individual and/or group navigation sessions to assess students’ needs to
  convert admitted student to enrolled students.
• Tracks student interactions and
  enrollment steps using the College’s customer relationship management
  (CRM) system.
• Provides prompt responses to
  students on chat, phone, two-way texting platforms, email, etc., to
  support onboarding and conversion of prospective students.
• Conducts workshops, seminars,
  and presentations for admitted students and parents to educate them about
  the Tri-C admissions process.
• Collaborates with the College’s
  recruitment team and supports new and returning student events.
• Collaborates with the various
  enrollment management areas to ensure seamless submission of
  paperwork/form processing for applied students.
• Collaborates with Enrollment
  Management to ensure that all new student communications and websites are
  accurate and up to date.

• Collaborates with campus teams
  to host applicant enrollment events, including but not limited to
  college-wide Enrollment Express events.
• Collaborates with college wide
  recruitment team to provide support during recruitment events such as
  campus visits/tours and open house events.
• Provides reports and data that
  give an accurate portrait of caseload progress for each term, part of the
  term, each semester and annually.
• Participates in college-wide
  committees related to the college’s mission and its division.
• Makes recommendations to
  enrollment management regarding recruitment, admission information and
  other special situations to enhance the student admissions experience.
• Maintains current knowledge of
  college programs, college policy, financial planning, and transfer and
  career resources.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION
AND EXPERIENCE/TRAINING

• Bachelor’s degree in education, higher education, or a related field
• Two years of college admissions and/or direct college recruitment experience

KNOWLEDGE,
SKILLS and ABILITIES

• Excellent verbal and written communication skills
• Experience working in a setting with individuals from various backgrounds.
• Knowledge of college admissions processes, including understanding application requirements, financial aid and scholarships, payment placement, etc.
• Strong interpersonal and communication skills to effectively interact with students, parents, and colleagues.
• Ability to guide and support students from varying backgrounds and with different academic goals.
• Excellent organizational and time-management skills to handle multiple tasks and meet deadlines.
• Familiarity with college and career assessment tools and college databases and resources.
• Understanding of student development theories and admission strategies to support applicant conversion.
• Ethical and confidential handling of student information and records.
• Experience in direct college admission advising.

COMPETENCIES

CRITICAL
COMPETENCIES

• Service Focus
• Collaboration
• Communication

VERY
IMPORTANT COMPETENCIES

• Time Utilization
• Quality of Work

IMPORTANT
COMPETENCIES

• Adaptability
• Continuous Improvement

PREFERRED QUALIFICATIONS

EDUCATION
AND EXPERIENCE/TRAINING

• Master’s Degree in higher education, or related field

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of
those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Hiring Rate: Minimum salary $59,022/annually

This is a Full-time (1199/SEIU) Bargaining
Unit Position, Grade 10. Full-time
(1199/SEIU) bargaining unit employees at Cuyahoga Community College will be
considered first for vacant positions.

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.