Advisor, Financial Aid

Job Number: JR001777

Location: Columbus
Campus
Compensation Type: Salaried

Compensation: $23.13

Job Summary

The Financial Aid Advisor in Student
Central provides student support services related to financial aid and refers students in the areas of academic advising, admissions, and
registration for all students. This position exercises discretion and independent professional judgment with respect to assisting students
and parents with identifying resources needed to address their individual circumstances and potential barriers to enrolling at the College.
The Advisor works closely with Financial Aid and other Student Central staff members to coordinate additional services according to the
needs of students.

ESSENTIAL JOB FUNCTIONS

Student Advising & Support

• Interprets and explains financial
  aid processes inclusive of application, dependency appeals, special circumstance appeals, homelessness determinations, unusual enrollment
  history (UEH), grants, federal loans, private loans, scholarships, and academic standards.
• Reviews, verifies, and makes decisions on
  various appeals including dependency, special circumstance, SAP, and UEH.
• Guides students through processes inclusive of processing
  paperwork and verifying qualifiers.
• Provides information regarding program of study, next steps of enrollment, documents needed, new
  student orientation, placement testing, academic advising, course selection and registration.
• Facilitates in-person and virtual
  presentations to students, parents, and potential students both on and off campus.
• Assists students in the Student Central computer
  lab.
• Assists unique student populations such as veterans, foster youth, human trafficking victims, homeless students, and domestic
  violence survivors.
• Advises students on academic pathway tracks and course selection as related to financial aid
  eligibility.
• Communicates with students and parents in person, via phone, e-mail or other delivery formats as
  needed.

Customer Service

• Provides direct customer-focused service in-person, via phone, and e-mail. Assists partners
  from other College departments, such as Financial Aid processing, with paperwork and tasks to address student needs.
• Responds to
  email inquiries from multiple accounts inclusive of Financial Aid, Consortium, and individual work email.
• Initiates emails to
  students relating to document requests and appeal decisions.
• Conducts outreach to students to resolve barriers to enrollment such as
  no FAFSA on file, wrong FAFSA on file, aid cancellation due to self-corrections on FAFSA, and other issues as
  needed.

Administrative

• Completes and maintains required documentation.
• Keeps accurate
  records.
• Maintains confidentiality of student files and other sensitive subject matter.
• Collects and maintains student
  contact for reporting purposes.
• Ensures all documents and data are entered appropriately in electronic processing systems and
  student records

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty,
  staff, students, and members of the community.

Additional Duties & Responsibilities:

• Attends all required department
  meetings and training.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and
  procedures, with the ability to adapt to changing needs of the College and business partners.
• Hours may include working outside of a
  normal workweek schedule as well as working in multiple locations as needed to meet workload demands, including occasional Saturday morning
  shifts and additional evenings.
• Work hours: 20-29 hours a week, vary within a range of 8:00am – 5:00pm Monday, Tuesday,
  Thursday, 8:00-7:00pm Wednesday and 8:00am – 4:30pm Friday and 9:00 to 12:00 Some Saturdays and occasionally additional
  evenings

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s Degree in Student Personnel, Counseling,
  Guidance, or closely related field.
• Three (3) years of progressively responsible experience in student advising. *An
  appropriate combination of education, training, coursework and experience may qualify a candidate.

Full Time/Part
Time:

Part time

Union (If Applicable):

Scheduled Hours:

20

Additional
Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all
  the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted
  Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to
  submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your
  application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal
application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the
most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted
applications by logging in and reviewing your status.