Assistant Director, Financial Aid and Scholarships – Enrollment Management Group (EMG)

Assistant Director, Financial Aid and Scholarships – Enrollment Management Group (EMG)

Salary: Commensurate with
experience
Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission
for employee and dependents. Details at www.duq.edu/benefits
Location:
Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 241282/10-1108
FLSA Status:
Exempt

POSITION SUMMARY:

The Assistant Director of Financial Aid works collaboratively with the Associate
Director of Financial Aid, AVP/Director of Financial Aid and Scholarships, and other staff members to administer all aspects of the
financial aid process, which includes but not limited to the development, administration and interpretation of financial aid policies and
procedures in accordance with established federal, state and institutional guidelines. Works independently and is expected to exercise
discretion and independent judgment in carrying out the responsibilities, including but not limited to, reviewing specific student files and
processing financial aid in accordance with institutional, state, and federal guidelines, providing excellent customer service to students
and families, assisting in the development and awarding of financial aid strategies, and determining eligibility beyond routine policies and
procedures. Supports Enrollment Management goals to recruit and retain students.

DUTIES AND
RESPONSIBILITIES:

Meets with families and students to provide excellent customer service while counseling incoming and
current students on financial aid packages, balances and other financial aid needs. Provides guidance to students who are requesting
re-evaluation of awards exercising Professional Judgment.

Case management of student files, including awarding, verification,
document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applications and all other duties as required to support the financial aid
lifecycle of students in the assigned caseload for the entirety of their academic career.

Addresses department emails and voicemails
from students and families concerning title IV eligibility, memo’d funds, disbursement amounts and dates, unposted financial aid, missing
documentation, scholarships and financial aid opportunities, verification, missing documents, etc. Monitor and review submitted
documentation in a timely manner for student financial aid and ensure and quality control of university resources.

Assists in
determining eligibility for financial assistance and calculating the type and amount of aid awarded by analyzing and evaluating financial
information, including processing and reviewing verification; SAR codes; Professional judgement; and research federal, state, and
institutional guidelines. Determine student eligibility for receipt of aid, make decisions and use professional judgement beyond routine
policies and procedures.

Interprets federal, state, and university policies and regulations to ensure compliance and consistency in
the equitable distribution of financial assistance. Responsible for needs assessment through the analysis and evaluation of individual
financial circumstances and their ability to pay the student’s cost of attendance.

Assists in the development, documentation, and
management for the policies, procedures and operations involved with the awarding and delivery of certain institutional financial aid
programs, including but not limited to, SAGE Tuition Rewards, Tuition Exchange (TEP/CIC), athletic and special programs, etc. Maintain and
process financial aid within federal, state, and institutional guidelines.

Develops procedural documentation of financial aid
operational procedures and reports for office use. May be consulted for official policy and procedures federal requirements and
documentation. Provide understanding and knowledge of NASFAA, Department of Education, and PHEAA regulations.

Represents financial
aid at various open house events for current and incoming students.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor’s degree from an accredited
institution.

3-5 years of work-related experience.

Preferred qualifications:

Experience with
Banner/Ellucian preferred.

Familiarity with Slate and Banner preferred

Alternately, the successful candidate may possess any
equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job
functions. This includes, but is not limited to, the following:

Highly developed interpersonal, analytic, problem-solving,
organizational and communication skills, including the ability to listen thoughtfully and respectfully to a diverse population of
constituents and stakeholders;

Strong communication skills, both oral and written providing the ability to effectively communicate
with multiple internal and external constituents;

Knowledge and understanding of federal, states and agency-accrediting rules and
regulations as they pertain to higher education admission. Very strong knowledge of federal and state regulations concerning financial aid,
as well as NCAA regulations;

Strong functional knowledge of FAMS system (Banner/Ellucian preferred);

Ability to run Banner
automated processes for Pell and Direct Loan; combined with knowledge of COD, NSLDS, and PHEAA websites.

A broad understanding of
higher education processes and procedures, including shared governance, strategic planning, resource allocation and budget
management;

Ensures compliance with Federal and State laws pertaining to financial aid, affirmative action and
FERPA;

Membership and active engagement in appropriate national student service organizations, such as NASFA and
PASFA;

Proficiency with PC, Microsoft Office tools, email and the Internet with the ability to learn a variety of new technology
systems; familiarity with Slate and Banner preferred;

Sensitivity to the need of each individual to be treated with dignity and
respect as it relates to the Mission of the University specifically;

Proactive, strategic, analytical and deadline-oriented in a
complex organization;

Ability and willingness to work outside of regular business hours and some evenings and weekends during peak
enrollment periods;

Ability to prepare and maintain confidential data independently in accordance with established policies and
procedures and exercise consistent discretion;

Considerable knowledge of the laws, regulations and policies governing the operations
of the University;

Ability to create and maintain complex records and files;
Ability to exceed recruitment goals, facilitate
staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate
high levels of time management and organizational skills.
Ability to work with diverse populations and sensitivity to the needs of each
individual to be treated with dignity and respect as related to the Mission of the University specifically; and the ability to establish and
maintain effective working relationships with the University Community.

NCAA Compliance: NCAA requirements and competency as
appropriate based on position responsibilities, upholds NCAA rules and regulations.

Ability and willingness to contribute actively
to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a
commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus
community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three
professional references.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy
Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of
opportunity both as an educational institution and as an employer.