Assistant Director – School Certifying Official

Assistant Director – School Certifying Official

Department: Assoc VC & Dean of Students –
350000

Minimum Qualifications

• A Bachelor’s degree is required from an accredited college or university, as well
  as one year of general administrative experience involving public contact in a higher education setting or equivalent
• Experience
  showing strong customer service skills, as well as strong organizational, oral and written communication skills, are required.

License/Certification Required

Preferred Qualifications

• One year of VA benefit processing
  experience or equivalent.
• Knowledge of SCO reporting procedures and standards.
• Master’s degree, in a related area such as
  higher education, administration/ leadership.
• Experience with automated financial aid delivery systems (Banner/FAMS/SCT) is
  desirable, as is familiarity with report writing tools, such as BRIO, PL/SQL or Web Focus.
• A highly organized individual with work
  experience showing the ability to multitask and who is detailed oriented.

Essential Duties and Responsibilities
Responsibilities of the position include, and are not limited to the following:

• Act as liaison between the Department of Veteran
  Affairs and Appalachian’s Military Connected Students who are utilizing VA education benefits.
• Assist students who are eligible for
  education benefits in applying through the Department of Veteran Affairs.
• Keep VA informed of the enrollment status of students
  receiving VA education benefits.
• Certify students receiving VA education benefits each term.
• Monitor use by Post-9/11 GI
  Bill students and be able to differentiate between tuition/fee payments to properly certify to VA.
• Coordinate/supervise other staff
  that support the certification process. Along with other duties as assigned.
• Assist Student Accounts Department to identify
  students who are eligible for VA education benefits.
• Audit and monitor payments received by the VA and assist with the processing
  of debt letters.
• Assist in the Student Veteran Services Center and on the Military Affairs Committee (MAC).
• Apprise
  supervisors of any internal problems which may affect service to VA students.
• Maintain records for at least three years following
  the student’s last date of attendance and ensure records are filed electronically.
• Keep up to date on current VA rules, benefits,
  and participate in VA trainings.
• Ensure that VA students are aware of their responsibility to the school;
  attendance/registration
• Maintain an environment that is welcoming to all students and staff.
• Successful candidates will
  demonstrate leadership and innovation in recruiting and serving students in respectful, sensitive, and understanding ways.
• Other
  duties and responsibilities as assigned.

In partnership with the Office of Admissions:

• Assist in the development and
  execution of the outreach and recruitment of military affiliated students, which includes active duty service members, National Guard and
  Reservists, veterans and military dependents.
• Responsible for some in-person attendance at recruiting, engagement, and yield events
  each year.

Work Schedule/Hours:Monday – Friday 8:00 – 5:00pm; some night and weekends required
Suggested
Salary Range: 45,000 – 49,400
Closing Date:
Open Until Filled: Yes
Evaluation of Applications Begins:
10/16/2025
Proposed Date of Hire:

To apply, visit https://appstate.peopleadmin.com/postings/52325

Appalachian State University is an
Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or
with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender
identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

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