Associate Director, Student Accounts

Associate Director, Student Accounts

Description
We seek applicants for a full time position
within the College’s Business Office to provide leadership and strategic planning for business operations of the Student Accounts team. The
Associate Director will provide expertise to student accounts, fiscal administration, and refund processing, as well as supervise Student
Accounts staff.

General responsibilities include but are not limited to:

• Supervise and evaluate Student
  Accounts staff. Provide mentoring and training to ensure that a competent, efficient, and professional staff is continually improving and
  providing excellent service to internal and external customers.
• Reconcile College cashiering activity daily and oversee accurate
  bank deposits.
• Oversee the drop for non-payment of tuition and fee process, including related student communications and reporting
  to Cabinet.
• Oversee and supervise the third-party billing program.
• Prepare annual 1098-T’s, oversee distribution to
  students, and collaborate with financial leadership to upload to the IRS.
• Submit accurate and timely student refund files according
  to Department of Education guidelines, other granting entities, or College timelines. Administer third-party refund processes, including
  file creation and submission, initiation of bank wire transfers, and related reconciliations.
• Manage all collection efforts for
  unpaid student accounts and serve as the primary liaison with external collection companies and the Illinois Comptroller’s Office
• Maintain procedures that ensure accurate and efficient processing for all student refunds. Maintain compliance with Federal regulations
  regarding Pell, SEOG, Stafford, and PLUS Direct loan disbursements. Maintain compliance with State regulations regarding ISAC monetary award
  program and other Federal and State grants.
• Maintain a high level of security access with financial institutions, third party
  refund processor, and the Department of Education.
• Maintain student financial item types and integration with the Financial Aid
  department.
• Prepare fiscal reports and assist with analysis of supporting data related to student-based revenue and expense. Work
  with leadership on fiscal planning and strategy related to student accounts.
• Manage testing, research, and implementation of
  software upgrades, specifically related to Student Financials, General Ledger, and other accounting and Business Office applications.
• Assist with the preparation of various reports, financial statements, reconciliations, journal entries and other year-end closing
  procedures in support of the annual external audit.

Requirements

• Bachelor’s degree in accounting,
  business, finance, business administration, or related field
• Work experience and/or education in student
  accounts/collections
• Demonstrated work experience using an ERP system
• Ability to work effectively and inclusively with
  diverse populations of students, employees, auditors, and the public while maintaining a high degree of professionalism and
  confidentiality
• Strong organizational skills, attention to detail, and ability to problem-solve, work independently, and function
  professionally under pressure

Desired Qualifications

• Student account experience and knowledge of
  state and federal student grant/loan regulations
• Accounting experience in a higher education environment
• PeopleSoft Campus
  Solutions experience pertaining specifically to student records and student financial accounts
• Experience working with NACHA and
  ACH files and online banking systems

For full description and to apply, please go to Associate Director, Student Accounts

*** Please upload a list of 3 professional
references
including contact information as part of your application materials.***

Applications received by
February 13, 2026
will receive priority consideration, with review of applications continuing as needed.

THIS POSITION IS
BASED IN CENTRAL
ILLINOIS AND ABILITY TO BE PRESENT ON-CAMPUS/IN-PERSON IS REQUIRED.

Applicants must be authorized to work
for any employer in
the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

About
HCC
Heartland is an open-enrollment, comprehensive community college. With three regional campuses, Heartland
had a Fall 2022
enrollment of just under 5,000 credit students and nearly 9,000 non-credit students. With more than 50 programs of study and
over 50 student
clubs and organizations, Heartland provides a supportive, values-based environment to help students get the most out of
their college
experience. Additionally, Heartland is the community resource for local High School Equivalency (HSE) and English as a Second
Language (ESL)
programs.

Heartland provides extensive continuing education programming to meet the personal enrichment and
professional learning
needs of the College’s district. Offerings include Kids@Heartland, professional development, and customized training
for organizations.

About the Bloomington-Normal Community
Bloomington-Normal (BN) is a vibrant community offering
a high quality of
life. BN is located in Central Illinois, midway between Chicago and St. Louis. It boasts one of the youngest, most
educated and talented
workforces in the Midwest. One of the fastest growing metropolitan areas in Illinois, BN has been named “one of the
best” for families,
singles and businesses by the Milken Institute. In addition to Heartland Community College, BN is the home of Illinois
State University and
Illinois Wesleyan University. According to Business Insider, BN ranks in the top 10 Top College Towns thanks to the
quality of life and
professional opportunities for students. BN sits in one of the most productive agricultural areas in the nation, but the
local economy is
diverse. It includes corporate headquarters for State Farm Insurance, COUNTRY Financial, Afni, Growmark, BEER NUTS,
Biaggi’s, and Destihl
Brewing. BN has a variety of manufacturers including Rivian Motors, Brandt Industries, Bridgestone Americas and
Ferrero Candy Company.

Heartland Community College is an equal opportunity institution.

HCC values equity,
diversity and inclusion. We
create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and
enhancement of an equitable,
diverse, and inclusive campus community.