Business Data Analyst

Job #: 042552
Location Syracuse, NY
Pay Range: $62,400 –
$70,000
Hours:
Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm
(summer)

Hours may vary based on operational needs.

Job Type: Full Time

Job
Description:

The Business Data Analyst will play a critical role in transforming raw data into actionable insights that
drive enrollment growth, optimize marketing spend, improve student outcomes, and guide strategic decision-making for this high-growth
initiative. This position requires exceptional analytical capabilities, business acumen, and the ability to translate complex data into
clear recommendations for non-technical stakeholders operating at startup velocity.

Reporting to the Exec Dir of Operations, this
role will collect, analyze, and visualize data from diverse sources including enrollment systems, marketing platforms, student information
systems, learning management systems, CRM tools, and financial systems. This role demands proficiency with data
visualization tools, statistical analysis, and the ability to identify trends and patterns that inform strategy across enrollment,
marketing, student success, and operations. The ideal candidate thrives in ambiguous environments, asks probing questions to uncover
insights, builds scalable reporting frameworks, and partners cross-functionally to ensure data integrity/accessibility. This is an
opportunity to build analytics infrastructure from the ground up and shape how SU Global uses data to achieve its mission of democratizing
access to world-class education. This is a campus-facing, on-campus position requiring daily in-person presence to fulfill essential job
functions, coordinate with stakeholders across the university, and maintain real-time collaboration with team members to respond effectively
to dynamic operational needs. May require availability outside of standard business hours to address time-sensitive or urgent operational
needs.

Syracuse University is building something new. Were launching SU Global to reimagine how we support and scale
accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we
work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship
that happens in hallways, and the spontaneous problem-solving that defines startup culture. Youll work non-traditional hours when needed –
evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

Were looking for team members
who thrive in:

• High-energy, in-person environments where innovation happens
  face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup
  intensity within a world-class university structure

Were not looking for people who want a job. Were looking for
builders who want a mission.

Education and Experience:

• Bachelors degree required in data analytics, statistics,
  business analytics, economics, information systems, mathematics, or related quantitative field.
• Masters degree
  preferred.
• Minimum 2-4 years of experience in business analytics, data analysis, or business intelligence roles, preferably in
  higher education, enrollment management, online education, or high-growth organizations.
• Demonstrated experience working with large
  datasets, building visualizations, conducting statistical analysis, and translating data into business recommendations.
• Experience
  in fast-paced environments managing multiple concurrent projects with competing deadlines.

Skills and
Knowledge:

Technical Proficiency:

• Advanced Excel skills including pivot tables, formulas,
  and statistical functions.
• Expert proficiency with Tableau/Power BI.
• Experience with statistical analysis/predictive
  modeling. SQL knowledge preferred.
• Familiarity with CRM systems, student
  information systems (PeopleSoft preferred), and marketing analytics platforms.
• Understanding of web analytics and survey tools.

Analytical & Problem-Solving:

• Highly analytical mindset to identify patterns and trends in
  datasets.
• Strategic thinking to connect insights to business strategy.
• Strong quantitative reasoning with statistical
  concepts and forecasting.
• Critical thinking to evaluate data quality and determine analytical
  approaches.

Communication & Collaboration:

• Excellent communication skills to explain complex
  concepts to non-technical audiences.
• Strong data storytelling capabilities.
• Ability to create clear
  visualizations.
• Collaborative work style building relationships across organizational boundaries.

Work
Style:

• Extremely organized with attention to detail.
• Independent self-starter thriving in fast-paced
  environments.
• Manages many concurrent projects.

Work Environment and
Availability:

• Required to maintain regular in-person presence on campus to ensure accessibility and responsive
  support.
• Ability to adapt work hours to meet the operational needs of the organization.

Higher Ed & Domain
Knowledge:

• Understanding of enrollment management, student lifecycle, and online education
  preferred.
• Knowledge of FERPA compliance and ethical data
  practices.

Responsibilities:

Data Analysis and Strategic Insights

• Translate data
  into action-oriented strategies to drive enrollment growth, improve conversion rates, optimize student outcomes, and enhance operational
  efficiency.
• Aggregate and synthesize data from multiple sources to develop insights, identify trends/anomalies, surface
  opportunities/risks, and provide evidence-based recommendations to leadership.
• Conduct analyses on enrollment funnels, application
  conversion, student progression, course completion, and retention drivers to inform strategic priorities.
• Build predictive models
  and forecasting tools to anticipate enrollment trends, identify at-risk students, project revenue scenarios, and support resource
  planning.
• Perform cohort analyses, segmentation studies, and comparative assessments to understand program performance, student
  behavior, and competitive positioning.
• Partner with marketing teams to analyze campaign performance, attribution modeling, ROI, audience segmentation, and channel optimization.
• Collaborate with student success teams to identify early
  warning indicators, intervention effectiveness, engagement patterns, and completion factors.
• Translate analytical findings into
  clear narratives that inform decision-making for executives, program directors, enrollment teams, and operational staff.

Performance Measurement and KPI Management

• Collect, standardize, and
  analyze data from diverse platforms including PeopleSoft, CRM, learning management systems, marketing automation
  tools, web analytics, data warehouses, and survey platforms to create unified performance views.
• Establish and maintain KPIs aligned
  with SU Global strategic objectives including enrollment targets, conversion metrics, student success measures, financial performance, and
  operational efficiency.
• Develop comprehensive dashboards and automated reporting systems using Tableau, Power BI, or similar tools
  that provide real-time visibility into critical metrics for stakeholders at all levels.
• Create standardized analytics frameworks
  that enable consistent measurement, benchmarking, and goal tracking across programs, channels, and student cohorts.
• Monitor data
  quality and integrity across source systems, identifying and resolving discrepancies, establishing validation protocols, and ensuring
  reporting accuracy.
• Lead recurring performance review meetings with stakeholders to discuss trends, investigate variances, identify
  root causes, and develop action plans based on insights.
• Build self-service reporting capabilities that empower teams to access
  relevant data independently while maintaining governance and consistency standards.

Reporting and Data
Visualization

• Standardize performance analytics and develop reporting frameworks that transform raw data into
  accessible, visually compelling insights for diverse audiences from executives to frontline staff.
• Design and maintain executive
  dashboards that provide leadership with at-a-glance understanding of enrollment health, financial performance, student success metrics, and
  strategic initiative progress.
• Create program-level reporting tools that enable academic directors and enrollment managers to
  monitor their specific performance, identify improvement opportunities, and track goal attainment.
• Develop ad hoc reports and
  analyses in response to strategic questions, urgent business needs, and exploratory research priorities with rapid turnaround and high
  accuracy.
• Translate complex data sets into intuitive visualizations, charts, and infographics that facilitate understanding and
  drive informed decision-making across the organization.
• Document methodology, data definitions, calculation logic, and assumptions
  to ensure transparency, reproducibility, and knowledge transfer.
• Present analytical findings to stakeholders through compelling
  storytelling that connects data insights to business implications and recommended actions.

Cross-Functional
Collaboration and Process Improvement

• Work collaboratively across SU Global functions including enrollment,
  marketing, student success, finance, operations, and academic programs to understand data needs, align on priorities, and deliver analytical
  support.
• Serve as an analytical advisor to project teams, strategic initiatives, and process improvement efforts, providing
  data-driven perspective on feasibility, impact assessment, and success measurement.
• Identify opportunities to enhance data
  collection, improve system integrations, automate manual processes, and build scalable analytics infrastructure as SU Global
  grows.
• Partner with University central offices including but not limited to Institutional Research, Registrars Office, Enterprise
  Analytics, Enrollment Management, and IT to leverage existing data resources, ensure compliance with governance standards, and share best
  practices.
• Lead meetings to review performance trends, discuss analytical findings, facilitate data-driven planning discussions, and
  build organizational capacity for evidence-based decision-making.
• Establish best practices for data management, analysis
  methodology, visualization standards, and reporting cadences that support operational excellence.

Other Duties as
Assigned

• Support special projects, ad hoc analyses, and emerging priorities as SU Global scales and
  evolves.

About Syracuse University:

Syracuse University is a private, international research university with
distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a
global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of
Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors,
and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate
students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For
more information, please visit http://www.syracuse.edu.

About the
Syracuse area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles
northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many
social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues.
Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking
in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie
Canal.

Application Deadline:
Full Consideration By:

To apply, visit https://www.sujobopps.com/postings/112250

Syracuse University is an
equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender,
national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions,
employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long
history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment
programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally
transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans
builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to
the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family members.

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