Client Services Analyst
Full-time/40 Hours per Week
Salary
$40,000-$50,000 Commensurate with experience
Hiring Department
Information Technology- Center for Education Technology
Location
UT Tyler Health Science Center
Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
- Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
The Client Services Analyst is responsible for the performance of PC systems, equipment maintenance, review of application software and general support for users of PCs. This role must be willing to work weekends, overtime, and travel as needed. The ability to work in all weather conditions-from cold to extreme heat-and adapt to a dynamic, fast-paced environment is also necessary.
Major Responsibilities/Duties/Critical Tasks
- Responsible for the performance of PC systems, equipment maintenance,
- Review of application software and general
- Support for users of PCs.
- Install, maintain, enhance and support the software and hardware for associated PCs.
- Diagnose and recommend solutions for PC problems.
- Assist with the relocation of PC computers and associated peripheral equipment while also supporting the installation, maintenance, enhancement, and overall operation of local area networks.
- Maintain accurate listing of all PCs and peripherals.
- Respond to assigned work orders for PC and peripheral support.
- Provide specialized support for mobile devices.
- Assist with IT purchase requisitions as needed.
- Perform user account management duties for the UT network, Outlook, and other systems as required.
- Other duties as assigned.
Required Education/Experience
- High School diploma or equivalent.
- Two years of experience with Apple devices-including iOS, iPadOS, macOS, and MDM-combined with two years of hands-on work with computer-related equipment such as PC and software technical support, Microsoft Office products, SMS, Active Directory, Windows and Server updates, computer room operations, and diagnosing and repairing PC failures.
- May accept a combination of education and experience.
Preferred Education/Experience
- Mobile Device Management experience.
Accompanying Knowledge, Skills, Abilities and Competencies
- Working knowledge of Microsoft Office and related products (SMS, Active Directory, MS Windows and server updates, computer room operations, and diagnosing and repairing PC failures.)
- Work collaboratively and cooperatively with university personnel at all levels.
- Excellent interpersonal, communication, and organizational skills and a record of completing assignments.
- Accuracy in all phases of work performed.
- Respond flexibly and positively in all circumstances, working calmly under pressure.
- Self-motivated with a high level of attention to detail.
- A self-starter, who will take the initiative to effect positive change.
- Demonstrated flexibility and initiative in a dynamic work environment.
- Ethical.
- Ability to maintain confidential information.
- Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system
About The University of Texas at Tyler and UT Tyler Health Science Center
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Providing exceptional patient care, comprehensive education and innovative research, The University of Texas at Tyler Health Science Center and UT Health East Texas combine to serve as the university medical center for Northeast Texas and beyond.
For more information, please visit https://www.uttyler.edu/about.
Why work for UT Tyler? Find out more: Why Work for UT Tyler?
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
Clinical Position Requirements
Clinical positions may be required to complete a pre-employment health screening, following a contingent job offer, to determine whether they possess the physical capabilities needed to safely fulfill the specific demands of the position. Additionally, clinical positions require compliance with the University’s Vaccine Preventable Disease Policy.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
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