Client Services Assistant

Job Type: Full time

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Inquiries Regarding Application Status
Due to the high volume of applications we receive, we cannot respond to inquiries regarding the status of submitted applications. Applicants selected for interviews will be contacted using the email and/or phone information provided in the online application. For information regarding our general staff recruitment process, please click here to visit our FAQs web page to see answers for frequently asked questions, including what to expect, timelines, requests for special accommodation, and interviews.

Location:

Claremont, CA

Job Posting Title:

Client Services Assistant

Job Details and Requirement:

Department: IT

Supervisor: Assistant Director of Client Services

GENERAL DESCRIPTION

Assist Client Services by providing level 1 technology support for the Client Services group and the Office of Information Technology as a whole. Duties include, but are not limited to troubleshooting, diagnosing and resolving basic software and hardware problems, answering the IT support phone lines, entering tickets into the Help Desk system, preparing documents and reports, maintaining department cloud storage, and assisting with system upgrades. Assist with maintaining service desk requests and projects. Prepare and maintain documentation on software usage, policies, and procedures. Provide backup support for other team members in the Office of Information Technology.

ESSENTIAL FUNCTIONS

• Provide level 1, first point-of-contact support to users for all requests for using campus technology. This includes troubleshooting, prioritizing and fixing reported problems, managing help desk requests via the College’s IT Service Management system, and tracking and reporting the tickets requests to ensure completion.
• Assist in maintaining and tracking IT office equipment, technology, and software inventory.
• Maintain printed, digital materials, and other documentation for the department cloud storage and other online resources.
• Create a wide variety of business documents and non-routine reports with correct spelling, punctuation and grammar using information from a variety of sources. Material may be technical and/or confidential. Create complex statistical tables and charts.
• Assist in the writing and updating documentation for policies, procedures, and supported software applications.
• Provide basic, routine maintenance for college-owned desktop computers, laptops, tablets, printers, and devices.
• Assist with implementing the regular computer upgrade (hardware or software) cycles and coordinate the upgrade schedules with each staff office and with the faculty individually.
• Maintain inventory of department loaner laptops, tablets, and other devices.
• Provide backup and supplemental support for other members of the department as needed.
• Assist with the ergonomics care program.
• Perform other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

• Proficiency with a variety of internet applications and software including but not limited to: Windows10/11, macOS, Microsoft 365 apps, Adobe Creative Cloud Suite, and more (a comprehensive list of software applications are specified in the Information Technology documentation).
• Ability to learn new things quickly through personal initiative.
• Ability to work under pressure and meet deadlines. Self-starter who can prioritize and organize complex and highly detailed work. Ability to maintain focus and work successfully with multiple interruptions.
• Ability to research and troubleshoot technology problems and implement solutions learned.
• Strong oral and written communication skills in English.
• Professional demeanor and superior customer service to effectively communicate with individuals and groups from a wide range of technical experience and knowledge.
• Ability to provide instructions/training on technical topics to non-technical individuals, both individually and in a group setting.
• Ability to interact productively and cordially with a diverse campus population in a fast pace, multi-tasking team environment.
• Understanding use of computers and other technology in a networked multi-platform environment is a plus.

Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills and ability. Minimum of two years of experience required in a related position. Related work experience during college is acceptable.

Supervisory Responsibility: No.

Licenses/Certifications: None required. IT and other related professional/industry certifications are a plus.

Time Type: Full-time

Work Schedule: This is a regular, full-time, staff position working 12 months per year. The regular hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with a one-hour meal break. These hours may vary due to needs of the College or department. May be required to occasional evenings, weekends or overtime to assist with software/technology upgrades.

Compensation: Budgeted Salary Range $22.50-$23.00 per hour

Pitzer College is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, tuition exchange program participation and more.

Work Model: (On-Campus)

Physical Requirements: This is generally a sedentary position. It requires the ability to sit for prolonged periods of time and the manual dexterity to operate a computer for prolonged periods of time. Must be able to reach and manipulate equipment for set-ups and troubleshooting in tight and awkward spaces.

Instructions: Only qualified applicants please.

Application Materials: Upload the following materials to complete your application:

• Cover Letter: Indicate your reason for interest in this position, describe how your qualifications make you an ideal candidate, and explain which of Pitzer’s core values best relates to your own.
• Resume: List relevant qualifications and dates of experience.
• Professional References: References will be contacted for select applicants and advance notice will be provided. Provide the names of at least three (3) individuals who can speak to your professional qualifications. Include their business titles, contact information and an indication of how you are acquainted with them (e.g., former supervisor, coworker, etc.).

Employment Requirements
Employment is contingent upon a candidate possessing the knowledge, skills and abilities to be able to successfully perform the essential duties of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities. Employment is also contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States. For positions requiring the use of a college-owned vehicle, employment is contingent upon a driving record acceptable to the colleges’ automobile liability insurance. Final candidates in all staff positions will be required to undergo a background investigation; in addition some positions may require a physical lift test and pulmonary function test.

Covid-19 Vaccination

Pitzer College has mandated the COVID-19 vaccination for all employees. New employees are required to show proof of full vaccination, including booster, against COVID-19 or request a Pitzer College approved medical or religious exemption on or before their first day of employment.

Equal Employment Opportunity and Non-Discrimination

Pitzer College adheres to both the letter and the spirit of Equal Employment opportunity and Affirmative Action. It does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status, in the administration of its admission policies, educational policies, scholarship and loan programs, athletic and other College-administered programs, and employment policies. Pitzer strongly encourages candidates from underrepresented groups to apply.

Safety Report

In compliance with applicable law, Pitzer College publishes an annual report containing statistical information concerning the occurrence of crime on campus and adjacent thereto, as well as policies and practices concerning security. A copy of this report is online at http://www.cuc.claremont.edu/cs/index.asp or by contacting The Claremont Colleges Department of Campus Safety: 251 E. Eleventh Street, Claremont, CA 91711-3947; (909) 621-8170.