Clinic Cashier

Primary Purpose:
Under the immediate supervision of the Cashiering Supervisor,
performs cashiering functions, patient account maintenance, and auditing for the clinic management system.

University of the Pacific
recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy
and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability,
sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Essential Functions:

• Process all
  patient payments to include payments made in-person, online, EFT, or received via mail or telephone.

• Balance register with
  cash, checks, and credit card receipts daily; locate and correct errors before closing.

• Review/reconcile Explanation of
  Benefit (EOB) reports against insurance payments; review insurance company payments and post accurately to individual patient
  accounts.

• Review reports of prior day activity; audit and confirm all activity from previous day has been posted
  accurately and completely; make corrections as necessary; run monthly cash report and submit for review.

• Audit patient
  accounts (treatment codes, payment plans, faculty/patient assignment) to validate existing credits and process refund requests.

• Confirm and update patient contact information as needed to include address, telephone number, and e-mail.

• Generate a printout of account activity for patients upon request; assist patients with questions regarding billing.

• Prepare and send past due letters and place follow up calls to patients with outstanding balances prior to referral to collection
  agency.

• Coordinate with collection agency regarding payments received on accounts already written off to
  collections.

• Maintain small inventory of dental products (e.g. teeth whitening kits) and process sales to
  patients.

• Perform all other duties as assigned by the Cashiering Supervisor or designee.

Minimum
Qualifications:
Knowledge of:

• Basic accounting/billing procedures/cashiering practices.
• Basic level Excel, Word, and
  email systems.

Ability to:

• Balance cash drawer daily.
• Draft past due letters and contact patients for past due
  balances.
• Audit and analyze data from multiple sources.
• Accurately manage electronic patient files (EOBs, patient
  statements, correspondence).

Experience:

• Minimum of one year experience in cashier capacity.
• Direct customer
  service experience.

Education:

• High school diploma or equivalent.

Working Conditions:

• Position is
  full-time, seven- and one-half hours (7.5) per day, five (5) days per week.
• Occasional evening hours may be required.

Preferred Qualifications:
Knowledge of:

• AxiUm or other patient management system preferred.

Ability to:

• Demonstrate a high level of customer service
• Follow oral and written instructions.
• Project a professional image,
  demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators, faculty, staff, students
  and public.

Experience:

• Experience in a medical/dental setting helpful.

Other:

• Experience and sensitivity
  in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and
  inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their
  work.

Physical Requirements:
The physical demands described here are representative but not definitive of those that
must be met by an employee to successfully perform the essential functions of this job.

• Work performed is primarily general
  office/administrative with frequent use of computer keyboard, mouse and phone.
• Requires sitting majority of the working day;
  occasional standing, bending, and reaching.

Hiring Range: 32.39 per hour

Background Check Statement:
All
applicants who receive a conditional offer of employment are required to execute a release and authorization for a background
screening.

AB 810
Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting
conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under
investigation, or appeals related to sexual harassment or misconduct within the past seven years.

To apply, visit https://pacific.peopleadmin.com/postings/31917

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