Computer Science Lab Manager (Technical Specialist)

Computer Science Lab Manager (Technical Specialist)

Department: Dean of Science and
Engineering

Location: Wellesley Hills

MassBay fosters educational
excellence and academic success to
prepare students for local and global
citizenship, to promote their personal growth, to meet critical workforce
demands of
communities, and to contribute to the region’s economic development.

Massachusetts Bay Community
College is served by a cadre
of employees of varied backgrounds and
experiences. We invite all individuals
to consider joining our community.

Located
in Greater Boston, MassBay
is a comprehensive, open-access community college, offering associate degrees
and certificate programs on
three campuses in Wellesley Hills, Framingham, and
Ashland, Massachusetts.

Position Summary:

The ideal
candidate will join a vibrant educational community, and
have a desire and ability to serve a population of students with various
needs
and backgrounds.

The Computer Science (CS) lab manager is responsible for the
day-to-day operations of computer
laboratories, which includes installation, setup, configuration,
troubleshooting, maintaining and overall management of
software
applications, computer and networking equipment, peripherals, etc. The scope of
work also includes working closely with
MassBay’s Office of Information
Technology (OIT), implementing the laboratory’s policies and regulations, and
supporting multiple OS
platforms.

In this role, in
addition to managing CS labs, the individual is responsible for managing the
NETLAB and
cybersecurity ecosystem including the CS department’s own Cyber
Range environment. The position requires working directly with CS
faculty,
students, and OIT, ensuring the system is configured to
support the needs of the CS and Cybersecurity programs, including the
planning,
design, configuration/operations, analysis, acquisition, development,
implementation, quality assurance, and management of
the systems. The CS lab
manager will plan and lead the events and develop policies and procedures
governing the CS and Cybersecurity
laboratories.

Key Responsibilities and Duties:

• Manage day-to-day operations of specialized computer
  science laboratories and the operation of software applications, computer and networking equipment, peripherals, etc;
• Provide
  ongoing faculty support;
• Install, troubleshoot, and upgrade server-based information systems;
• Evaluate, test, implement and
  support new operating systems;
• Analyze and assess the technological needs of the NETLAB system and installation of new labs within
  NETLAB environment;
• Detect, isolate, and resolve NETLAB problems;
• Anticipate system and network problems, develop and
  implement a plan of action for the CSlabs;
• Integrate, manage, configure, monitor operation, test, secure, and support CS
  department’s own Cyber Range environments;
• Support activities and events offered MassBay’s Cyber Range;
• Test virtualized
  network operating software to resolve technical problems and make the proper on-site repairs;
• Provide resolution of complex problems
  and operating malfunctions involving various hardware components and network operating software failures;
• Monitor the operation of
  virtual networks and ensure that hardware, especially servers in all CS labs, and network software are functioning properly and meet
  required standards;
• Train and assist students with initial guidelines for using the Cyber Range;
• Ability to perform with
  minimal supervision;
• Other duties as assigned.

The above essential duties are
representative of the major
responsibility of this position. Specific duties
and responsibilities may vary based upon departmental needs. Other duties may
be
assigned to the above list consistent with the knowledge, skills and
abilities required for the job.

This list is
not to be
considered all-inclusive. A supervisor may assign other duties as
required to meet the needs and foster the mission of the College.

All employees
of MassBay are expected to work collegially and collaboratively within a
community that values and celebrates the
variety of student experience.

Minimum Qualifications:

• Master’s degree in Computer Science, Information
  Technology, Management Information Systems, or Instructional Technology; with (2) years experience and/or training that includes computer
  operating systems, hardware/software installation/troubleshooting, and network system administration; or an equivalent combination of
  education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the
  goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrates commitment to
  working with students in need;
• Previous experience in a managed service environment;
• Experience in Cybersecurity training
  and exercises;
• Cyber Range management experience;
• Applications: Security Onion, Apache, SQL Server, etc.;
• Operating
  Systems: Microsoft Server, Windows, Linux/Unix, Mac OS;
• Certifications: CompTIA Network+, Security+, Linux+, Cloud+, CCNA, CISSP,
  SSCP;
• Linux: Ubuntu, Debian, Red Hat, Kali;
• Networking: Routing, Switching, DNS, Active Directory, VPNs, VLANs,
  PKI;
• Virtualization: XCP-ng, Kernel Virtual Manager (KVM), VMWare vSphere or Hypervisor;
• Security Appliances/VMs: Firewalls,
  pfSense, Intrusion Detection Systems, Vulnerability Scanners, Proxy servers;
• Network
  vulnerability assessment, attack vector and
  signature recognition, and risk
  mitigation experience.

Knowledge, Skills, and Abilities:

• Excellent knowledge of a full range of network systems (LAN/WAN) design principles, methodologies, and approaches used in
  developing, testing, installing, operating, managing, and maintaining networks;
• Good understanding of cybersecurity, networks,
  threat intelligence, and cyber operations (defensive and offensive);
• Knowledge of the network architecture, interrelationships,
  operating modes, configuration, topology, and protocols of a network environment;
• Ability to gather facts and assess information,
  plan the sequence of actions necessary, make sound decisions, and solve a variety of virtual network problems;
• Ability to maintain
  an up-to-date awareness of technological advances to meet future requirements;
• Interpersonal and communication skills; ability to
  communicate orally and in writing and foster a cooperative work environment;
• Be sensitive and understand
  the diverse academic,
  socioeconomic, cultural, linguistic, ethnic
  backgrounds, and disabilities of community college students and staff.

Working Conditions and Physical Effort:

• Some external imposed deadlines; difficult to anticipate nature or
  volume of work with certainty beyond a few days; meeting of deadlines and coordination of activities are key to
  position;
• Sitting
  for prolonged periods of time; moderate lifting requirements; extensive
  use of computer performed in a
  comfortable indoor facility.

Additional Information:

Salary Range: $70,929
–
$79,319, in accordance with one’s
education and experience as dictated by the collective bargaining agreement
classification
compensation structure.

As a Massachusetts State Employee, you are offered an outstanding
suite of benefits adding value to your
salary.

• Array of choices for health
  insurance plans to meet individual/ family needs
• Affordable Dental Insurance
  and vision discount program
• 12 paid State/ Federal
  holidays
• Generous sick, vacation, and
  personal
  time
• Flexible Spending Plans to
  reduce your taxable income
• Low-cost basic and optional
  life
  insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to
  save more money
  towards retirement: consider Deferred Compensation plans i.e., 457(b) or
  403(b).
• Tuition Benefits for
  employees and dependents at state colleges and universities
• Free Employee Assistance
  Program (EAP)
• Eligibility towards
  Public
  Service Loan Forgiveness (PSLF)
• Free gym and parking on
  campus

Need more
info: https://www.massbay.edu/employment/benefits

Classification: MCCC-Professional

MCCC Union Title, and Grade: Technical Specialist, Grade 5

Deadline: October 18th, 2025 or thereafter until filled.

To Apply: Please include a letter of
interest and resume with your online application.

Hiring and future funding of this position is subject to a special earmark state
appropriation and is subject to review and approval each year.

Final candidates are required to provide sealed transcripts and/or
certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts
Bay Community College is an
affirmative action/equal opportunity
employer and does not discriminate on the basis of race, color, national
origin, sex,
disability, religion, age, veteran status, genetic
information, gender identity or sexual orientation in its programs and
activities
as required by Title IX of the Educational Amendments of
1972, the Americans with Disabilities Act of 1990, Section 504 of the

Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964,
and other applicable statutes and college policies. The
College
prohibits sexual harassment, including sexual violence. Inquiries or
complaints concerning discrimination, harassment,
retaliation or sexual
violence shall be referred to the College’s Affirmative Action and/or
Title IX Coordinator, the Massachusetts
Commission Against
Discrimination, the Equal Employment Opportunities Commission or the
United States Department of Education’s
Office for Civil Rights..