Computer Support Specialist

Salary: $54,849.60 – $68,577.60 Annually
Job Type:
Full-Time
Job Number: 2026-05568
Closing: 2/22/2026
Location: Oak Creek, WI
Division: Information
Technology

Description

Milwaukee Area Technical College (MATC) is Wisconsin’s largest and most diverse technical
college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a
less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the
careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We
are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.
Under the supervision of the Director of Help Desk Services, the Computer
Support Specialist supports, manages and problem solves computer hardware, phone network and software applications used by faculty and
students throughout the district’s IT labs. Work is generally diversified requiring judgment, analytical skills, and decision-making
abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team,
employing established procedures and general objectives. Interaction with the supervisor is limited to problems or unusual
situations.

Characteristic Duties and Responsibilities

• Represents IT collaborating with District faculty and
  staff to perform installations, repairs, and service work on computers and associated equipment Ensures student and faculty hardware and
  software needs are met by determining user needs.
• Implements and manages appropriate software and hardware solutions of applications
  used by the MATC community; performs and maintains software installations and upgrades.
• Assesses and resolves network hardware and
  software problems including installation, set-up, and configuration of computer hardware and software operating in a networked
  environment.
• Consults with vendors on hardware purchase orders and pricing of hardware to be used in the
  classrooms.
• Develops and documents appropriate procedures, guidelines, and techniques to pursue, track, and resolve network
  problems
• Provides prompt and accurate service in response to support requests including evaluation and resolution of laptop,
  desktop, printer, phone, and tablet errors; implements repair or replacement of equipment or software.
• Assists with the
  collaborating with faculty to facilitate classroom software changes and upgrade classroom software as needed per course requirements;
  confers with Administration recommending technical needs of classrooms and offices.
• Assists in the research, evaluation, and
  implementation of computer network hardware and software, and makes recommendations; coordinates related network changes with computer
  systems staff.
• Performs systems administration and management duties for both physical and virtual systems including using
  monitoring, recording, reporting and analysis tools.
• Performs and assists with special projects; collaborates and communicates the
  MATC community, vendors and vendor support services to troubleshoot network issues.
• Creates and maintains appropriate technical,
  operational and troubleshooting documentation via various media resources; supports computer Help Desk.
• Plans and prepares workshops
  associated with the use of computer equipment and software.
• Schedules activities of computer support staff and trains new staff and
  student workers assigned to the Information Technology Helpdesk.
• Participates in departmental meetings, in-service training and
  other activities as required; attends conferences, seminars and professional meetings as designated.
• Keeps current and recommends
  new strategies on digital trends.
• Performs other related duties as required for the efficient operations of the
  department.

Qualifications

Minimum Qualifications:
Compliance with all state,
federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Education and
experience: Associate or Technical degree in Technology with one to two (1-2) years of experience.

Preferred
Education and experience: Bachelor’s degree in related field is preferred with one (1) year of experience.

***Related
experience includes: Progressively responsible work experience in continuous computer technical support
activities.

Preferred License/Certification: ComptTIA A+; IT Infrastructure Library (ITIL);
Cisco CCNA certification or license.

Knowledge, Skills, and Abilities:

• Knowledge of currently
  recognized principles, techniques, and methodologies used to support computers, phone networks, software and related
  equipment.
• Knowledge in the following areas: VDI, Microsoft OS servers, Active Directory, management network infrastructure, data
  storage, backup systems.
• Through knowledge of network transmission methods and network communication protocols.
• Working
  knowledge of current office practices and procedures in the use of computer and software systems and supporting equipment.
• Skilled
  at troubleshooting of hardware and software.
• Ability to write and maintain Technical documentation and procedures.
• Ability
  to perform system administration and management duties for both physical and virtual systems.
• Ability to diagnose and resolve
  technical problems independently and in a team.
• Ability to establish and maintain effective working relationships with students,
  colleagues, community representatives, and the general public.
• Ability to communicate effectively on sensitive issues through both
  oral and written means and to establish effective working relationships with administrators and staff.
• Ability to schedule work and
  keep accurate records.
• Ability to translate necessary technical information into instructions usable by non-technical
  people.
• Ability to establish, collaborate and maintain effective work relationships with staff and public.
• Ability to work
  with culturally diverse employee populations.
• Ability to lift and move computer equipment weighing up to approximately 50
  pounds.

Physical Demands:

• Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability
  to pull up to 50 lbs.
• Ability to climb stairs and maintain balance.
• Ability to stoop, kneel, crouch, reach, hear and
  speak.
• Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time
  walking

Supplemental Information

Start Date: This position supports the Information
Technology Department and is available starting in March 2026.

Hours: This position is a 1.0 FTE or 40 hours per
work week. Hours are Monday through Friday from 8am – 4:30pm. Flexible start time. Position is eligible for hybrid/flexible work. This
position is based out of the Oak Creek MATC Campus, but does travel to other campuses as needed to perform essential job
duties.

Salary
Salary is listed to the midpoint of the salary range and is based on the
2025/2026 rates and are determined by years of experience credit and internal salary equity.

Application
Materials
Along with your completed applications, please upload a resume. Education will be formally verified prior to
offer.

Interviews
Selected candidates will be invited to complete a one-way virtual interview for this
position after applications close on February 20, 2026.

EEO
Milwaukee Area Technical College will not
discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national
origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability,
age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected
category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access
Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need
special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [email protected].

To
apply, visit https://www.schooljobs.com/careers/matc/jobs/5228769/computer-support-specialist
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