Description
The University of Alabama at Birmingham (UAB) Temp Services is seeking a Computer Support Tech position (Help Desk Analyst)
Job Specific Duties
- Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network.
- Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms.
- Makes sure they are responding appropriately in a precise and timely manner.
- Implements and installs new computer solutions and contributes to logistical solutions for unit needs.
- Utilizes Problem Management database to register problems and record most effective solutions.
- Contributes to departmental training with other staff and supervisor.
- Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned.
Schedule: Monday – Friday 8am-5p
Location: Avondale
Hourly Rate $18.00
Qualifications
Minimum Requirements: Associate’s degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements.
Primary Location: Temporary Services
Job Category: UAB Temporary Services
Organization: 114402000 Temporary Services
Employee Status: Temporary
Shift: Day/1st Shift
Equal Opportunity Statement: UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.
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