Other Compensation
To
include a comprehensive benefits package
Contact information
- NameHuman Resources Office
- [email protected]
Description
SUMMARY STATEMENT
The Computer Support Technician is responsible for the coordination, installation and maintenance of
administrative workstations, classroom and computer lab equipment and software along with assisting College personnel and students in the
use of such equipment and software.
ORGANIZATIONAL RESPONSIBILITIES
A. The Computer Support Technician
reports directly and is responsible to the Assistant Director, Information Technology (IT).
B. The Computer Support Technician
coordinates most closely with the Information Technology staff, instructors and students in carrying out
responsibilities.
DUTIES
A. Coordinates and assists HCC personnel and students in the use of workstation software
and hardware.
1. Functions as a member of the Help Desk Team during given shift. Monitors Administrative workstation computing,
laboratory usage/scheduling and records problems in the work order software.
2. Consults and assists instructors with hardware
specifications and implementation of application programs for credit and non-credit courses.
3. Consults and assists administrative
staff and instructors with hardware specifications and implementation of workstation software.
4. Helps administrative staff,
instructors and students with the use of workstations, printers, network and software.
5. Develops and documents procedures and
standards to assist administrative staff, instructors and students in learning how to use the hardware and software.
6. Assists the
Assistant Director, IT with the overall management of the computer laboratories, classrooms and workstation computing.
7.
Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all
workstations.
8. Creates and maintains network scripts, group policies, and software to control workstations attached to
the network.
9. Creates and maintains software images for workstations using network protocols and
tools.
10. Creates and maintains software images for Virtual Desktop Infrastructure using native
tools.
11. Performs on-site diagnosis, analysis, and resolution of complicated PC problems for various end users, and
implementing and recommending corrective hardware and software solutions.
12. Coordinates requirements for and provides
input into the development, maintenance and implementation of software images for all classroom, computer labs, VDI, and Administrative
workstations.
13. Ensures physical and network security procedures are followed.
14. Suggests budget
items for laboratory and workstation improvements to the Assistant Director, IT.
15. Coordinates the requests and
replenishment of supplies as needed.
16. Provides backup to the Help Desk, and may fill-in as needed.
B. Performs other duties as assigned by the Assistant Director,
IT.
Requirements
EDUCATION AND EXPERIENCE
Associate’s
degree in Computer Science or related field is preferred or the willingness to obtain a degree if hired.
SKILLS AND
ABILITIES
Ability to communicate both orally and in writing in non-technical English; ability to deal tactfully,
effectively, and fairly with people; ability to establish and maintain effective working relationships; programming skills; detailed
knowledge of the supported hardware and software environment, including common workstation applications; good keyboard skills; ability to
work independently in the absence of detailed instructions and supervision; ability to operate a variety of computer and network equipment;
must be customer oriented and possess excellent interpersonal skills.
Software Requirements – All Windows operating systems,
Microsoft Office, Android, Apple MacOS and iOS.
WORKING ENVIRONMENT
This is a high stress position involving
constant interaction with the faculty and staff regarding computer related problems. Time is spent between part-time lab and part-time
office conditions with constant interruptions. Some heavy lifting during transporting and placement of equipment and occasional eyestrain
from heavy computer usage.
Source ⇲
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