Computer Technician Coordinator

Title: Computer Technician
Coordinator

POSITION SUMMARY
Supports the Technology Services Department by supervising a team of computer
technicians and performing and coordinating complex computer maintenance through effective troubleshooting and repair of computers,
peripherals, data communications or computer network systems in classrooms and instructional spaces for the College’s six extended
campuses.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Under general direction, independently assign
and review work of computer technicians who perform complex troubleshooting, repair, maintenance, installation and testing activities, such
as designing and fabricating specialized interfaces and communication links. In consultation with department leaders, plan and oversee
complex installation projects. Develop and implement preventative maintenance programs. Research and advise department leaders on the
acquisition of new computing equipment.

Serve as a back-up computer technician as needed. Assist the department’s service desk with
troubleshooting issues in the field. Supervises computer technicians on the College’s extended campuses, including providing training and
guidance and setting appropriate goals and expectations for optimal job performance. Ensure all projects are properly recorded and
documented in the service desk system. Maintain an inventory of critical parts and supplies for computer preventative and remedial
maintenance.

Assist with the obtaining quotes for and the ordering of hardware and software products. Conduct and maintain an asset
management system of computer equipment, software and associated peripherals for assigned areas. Lead problem-solving efforts with internal
offices/colleagues and external vendors regarding equipment, technology and processes as needed. Provide responsive and transparent support
to campus partners, ensuring the department delivers excellent customer. Stay current with audio visual equipment and technologies utilized
by the campus community.

REQUIRED QUALIFICATIONS
Associate’s degree

Four (4) years’ experience in repair,
maintenance, troubleshooting and installation of computer hardware and software

PREFERRED
QUALIFICATIONS
Experience working in a customer service-oriented environment

Experience with media and AV
services

KNOWLEDGE, SKILLS AND ABILITIES
Proficiency with computers, technology devices, software and
applications at a level appropriate for the position’s duties. Ability to learn and use new technologies, software and applications. Ability
to work well in a fast-paced team environment. Ability and motivation to take ownership of projects and assignments by being proactive,
forthcoming with ideas and information and suggesting process improvements. Ability to establish and maintain effective working
relationships with coworkers, faculty, staff and students.

Open Until Filled: Yes

Rate of
Pay: $48,562.00 – $60,703.00 depending on experience

Special Instructions to Applicants: Unofficial
transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a
background check.

To apply, visit https://careers.tbr.edu/jobs/computer-technician-coordinator-nashville-tennessee-united-states

jeid-e8b36035a672514a936a4d785602c68a