Computer Technician II

Title: Computer Technician II

Number of Positions: 1

Position #:
600190

Pay Rate: $41,350.00 – $50,780.00/per year. Pay will be determined based on related work experience above
required. To be considered in determining pay, all related work experience must be listed on the
application.

Classification: 3 – On campus

Type of Appointment:
Full-Time

Department: Information Technology

Required Documents Needed to Upload at Time of
Application:

• Resume
• Three professional references (See below)

Reference check
requirements:

• Non-supervisory roles: three (3) current or former supervisors
• Personal references (friends, clergy,
  customers, relatives) are not considered acceptable references

Position Summary: Provide support for installation,
configuration, maintenance, and repair of all IT equipment such as but not limited to: Computers, Printers, Scanners, etc. and for related
software. Consult and assist faculty and staff in determining appropriate hardware and software needs. Develop and maintain documentation
for procedures, records, and inventory. Support computer lab environments to ensure our students gain the most benefit from our
technology.

Essential Functions:

40% Installation configuration and maintenance of computer
and networking hardware for the responsible departments, academic labs, academic offices and administrative offices.

25%
Install, configure and maintain all computer software and hardware, create and maintain command procedures using appropriate
procedures.

15% Assist and consult with technicians in other departments in replacing and upgrading software and
hardware in computer labs, academic offices, and administrative offices.

10% Develop and maintain appropriate
documentation including installation and maintenance procedures; maintain records such as software and hardware inventory, operation, and
maintenance records.

5% Work with management and other technicians to ensure existing and future networked labs and
remote branches are appropriately configured.

5% Consult with supervisor regarding administrative procedures and NTS
department policy. Advise supervisor about potential conflicts of operational procedures and / or problems pertaining to technical issues in
the assigned departments.

Note: The College reserves the right to change or reassign job duties, or combine
positions at any time.

Required Experience: High School Diploma or equivalent is required. An associate degree in
information technology or a related field from an accredited institution preferred.

Two years of progressively responsible experience
in computer hardware and software installation and maintenance OR an associate degree in information technology or a related field from an
accredited institution.

Part-time work experience is calculated at 50% credit of full-time work
experience.

Skills/Abilities:

• Ability to communicate effectively and establish and maintain
  effective interpersonal relationships with internal and external customers.
• Customer service, organizational and prioritization, and
  complex problem-solving skills.
• A working knowledge of computer operating systems and hardware.
• Able to engage in the
  college’s mission and values.

Physical Demands:

Lifting at least 25lbs. Computers, monitors, printers and
pushing carts full of equipment.

The technician must be able to hear audible codes generated by computers and other networking
equipment. The technician must be able to hear instructions by hand held radio communications and by telephone. This position requires the
ability to quickly scan and read large amounts of information displayed on a computer screen and in hardware and software manuals. Also must
be able to read serial numbers and other information in poorly illuminated locations.

Hazards: There is a lot of
exposure to lifting on a regular basis. Some printers and other equipment require more than one person to lift. A person doing this job will
most definitely suffer some degradation of vision due long hours of staring at computer screens.

Full-time Employment
Benefits:
* Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if
enrolled in health plan
* Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
*
Employee Assistance Program
* Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company
match/457/403b
* Employee Discount program with over 900+companies
* 13 Paid Holidays/Year Includes paid days off the last week of
December
* Sick Leave Bank
* Longevity Pay
* Many opportunities for professional development

Special Instructions to
Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities,
qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is
not listed on the application will not be considered towards compensation. Please note: attaching a resume does not
substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to
scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if
needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national
origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic
information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all
employment and education programs and activities. View the nondiscrimination policy.
For questions or concerns, please contact George Underwood at [email protected] or
865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human
Resource Office at 865-694-6607 or by email at [email protected].

If you are interested in this position, click on the link to the left to apply.

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