Continuing Education & TrainND Program Support Coordinator

Job ID: 2958604

Location: Bismarck

Full/Part Time:
Full-Time

Position Information

OVERVIEW: Bismarck State College is
dedicated to student success. This
on-campus position is student-centered to provide high-quality campus services and hands-on learning
experiences.

MISSION: As North Dakota’s Polytechnic Institution, Bismarck State College focuses on student success
through the
delivery of affordable, flexible, high-quality, experiential learning enhanced by public-private partnerships.

VISION: Bismarck State College will be a leader in polytechnic education improving lives and building sustainable
communities.

REPORTING RELATIONSHIP: Is directly accountable and responsible to the Continuing Education Operations
Manager.

Benefits

COMPENSATION: $38,965-$48,706
based on education and directly related experience.

100% employer-paid family health insurance, life insurance, retirement, employee
tuition waiver, spouse/dependent tuition discount. For
more information regarding employee benefits, visit: https://bismarckstate.edu/employment/Faculty-and-Staff/Benefits/

To view a total rewards calculator, visit: https://www.omb.nd.gov/team-nd-careers/total-rewards-calculator

Thinking about relocating to the Bismarck area? To find more information and resources, visit: https://www.commerce.nd.gov/workforce/relocation-resources

Position Description & Details

Are you someone who thrives
in a fast-paced environment where no
two days look the same? Do you enjoy helping others, staying organized, and making sure the details
come together just right? If so,
Bismarck State College would love to welcome you to our Continuing Education & TrainND team.

This
role plays a vital part in
supporting lifelong learners, business partners, instructors, and colleagues by keeping programs, events, and
daily operations running
smoothly. From assisting customers with registrations to coordinating logistics for classes and customized
training, you’ll be at the heart
of the action-ensuring every participant has a positive and seamless experience.

Continuing
Education & TrainND programs make a
meaningful impact on individuals and businesses across our community. In this role, you’ll help create
engaging learning experiences while
building strong relationships with participants, instructors, and partners.

What You’ll
Do

Customer
Service & Registration

• Serve as a primary point of contact for customers, providing
  helpful, accurate information
  about programs, registrations, and payments.
• Deliver professional, friendly service through phone,
  email, and in-person
  interactions.
• Process and maintain registrations, payments, refunds, and customer records with a high level of
  accuracy.
• Provide backup reception coverage and support general office communications.
• Assist with occasional evening or
  weekend events as needed.

Program & Event Coordination

• Partner with program managers to plan
  and
  execute catalogs, classes, conferences, camps, and customized training opportunities.
• Coordinate logistics including scheduling,
  promotion, facilities, catering, materials, A/V setup, and virtual session support.
• Prepare and track contracts with instructors,
  speakers, clients, and facilities.
• Collaborate with accounting to support payment and documentation workflows.
• Serve as the
  primary contact for speakers, gathering materials and coordinating travel or onsite needs.
• Support onsite event operations,
  including setup, attendee assistance, and close-out tasks.
• Communicate schedule updates, cancellations, or changes to participants
  in a timely and professional manner.

Office & Systems Support

• Maintain proficiency in
  registration
  systems and office procedures.
• Ensure accurate data entry, recordkeeping, and adherence to data security
  practices.
• Assist
  in documenting and improving standard operating procedures.
• Run reports and help maintain accurate program
  information.
• Participate in ongoing professional development to stay current with technology and best practices.

Additional Responsibilities

• Offer ideas to enhance processes and improve the customer
  experience.
• Perform other duties as assigned to support the success of the
  department.

Minimum
Requirements

• High
  school diploma or GED and four years of experience in administrative support, customer service, or
  event coordination OR an associate degree
  in business administration, office management, communications, or a related field and two years of
  directly related experience, OR a
  bachelor’s degree.
• Proficiency using the Microsoft Office Suite applications, including mail
  merges, scheduling, creating
  documents, and using basic Excel functions.
• Experience handling payments and financial
  documentation.
• Availability for
  occasional evenings/weekends and travel.

Preferred
Qualifications

• Demonstrated ability to document and improve office procedures (SOPs, streamlining
  workflows, etc).
• Experience with
  registration systems or CRM software and accurate data entry.
• Experience coordinating
  logistics for events to include project
  coordination, managing contracts, speaker coordination, and onsite event support.
• More than
  four years of experience within an
  education or event planning and logistical working environment.
• Demonstrates a high aptitude for
  learning and self-direction.

Applicant Materials
Required

If you’re ready to contribute your coordination skills, positive energy,
and attention to detail to
a team that values service and collaboration, we’d be glad to connect with you. To be considered by the search
committee thoroughly complete
the application and upload the following:

• Cover
  letter
• Resume
• References

Additional
Information

Applicants must be legally authorized to work in the United States. Bismarck State
College does not provide sponsorships. BSC is an E-Verify Employer.

For more information or assistance contact the Human
Resources Department at 701-224-5531 or [email protected]

This position requires a criminal history record check.

Equal Opportunity Employer

TTY
Number: ND Relay Service: 1-800-366-6888 (text); 1-800-366-6889 (voice). For full North Dakota Relay Services, go to: https://www.relaynorthdakota.com/.

Veterans claiming preference must
submit all proof of eligibility including a copy of NGB 22 from the National Guard or Reserve (with a unit located in ND) or certification
from the applicant’s unit command that the individual is expected to be discharged or released from active duty in the uniformed services
under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If
claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability.