Coordinator, Academic Services

Job ID: 4948

Position Vacancy Announcement

Florida A&M University
is pleased to announce the acceptance of qualified applications for several Coordinator Academic Support Services vacancies. This opening
will be used to fill positions 19513, 19540, 19570, 19786, and 19827.

Responsibilities

The primary responsibility of
the Academic Success Coach is to utilize analytical insights, degree academic planning tools, and various technology tools to deliver
consistently high-quality services to FAMU students. The Academic Success Coach builds relationships and listens to undergraduate students
as they develop/monitor degree plans and assist with registration and enrolment campaigns; and explains academic policies, procedures, and
guidelines and help students navigate the college and university-level administrative processes.

Uses the degree audit, academic
planner, Civitas, and iRattler to create persistence, progression, and timely graduation pathways; Implements strategies to increase
registration and enrollment, timely graduation, and track outcomes; Supports student retention and graduation initiatives; Identifies and
helps to resolve barriers that impede academic success; serves as the primary contact for assigned cohort(s) and assist with schedule
planning, registration, four and three-year plans, and career and graduate/professional school planning.

Responsible for providing
students with essential information related to University, College, and program policies, procedures, and resources; Analyzes students’
academic and personal issues and refer students to the appropriate campus resources; Completes initial and ongoing training and participate
in professional development programs; Achieves established metrics, which may include contact hours, appointments, and associated summary
reports, assigned students continuing to the next term; Adheres to the standards developed to enhance the student experience; and meets
regularly with students to assess their academic progress and identify areas for improvement.

Develops individualized academic
success plans for students based on their goals and needs; Assists students in setting academic goals and monitoring their progress toward
achieving those goals; Collaborates with faculty members and other campus partners to ensure that students receive comprehensive support and
guidance; Participates in training and professional development opportunities to enhance coaching skills and stay abreast of best practices
in academic coaching; and performs other duties as assigned.

Minimum
Qualifications

Bachelor’s degree in appropriate area of specialization and two years experience; or
master’s degree in an appropriate area of specialization.

Recommended
Competencies

Two years experience working in higher education, particularly in academic advising or
coaching;

Strong communication and interpersonal skills;

Ability to work effectively with a diverse student population;

Knowledge of academic support services and resources available on campus;

Familiarity with student development theory and best
practices in academic coaching;

Ability to maintain confidentiality and professionalism in all interactions with students; and

Commitment to promoting student success and retention.

Pay
Plan

This is an Administrative and Professional (A&P)
position.

Conditions of
Employment

Successful candidate is subject to a pre-employment screening which includes a review of
criminal records, reference checks and verification of education. An official college transcript, a high school diploma, or other
educational documents must be submitted, where applicable, at the time of employment.

Only United States (U.S.) citizens
or aliens who have a legal right to work in the U.S. are eligible for employment. Federal law requires proof of your authorization to work
in the United States. You will be required to provide proof of your identity and employment eligibility within three (3) days of
employment.

Section 110.1128, Florida Statutes, prohibits employment by the State (including re-hire after a break in
service) of any male born after October 1, 1962, who failed to register with the Selective Service System, under the provisions of the U.S.
Military Selective Service Act, during the person’s period of eligibility (ages 18 through 25). Additionally, if currently employed by the
State, this law prohibits the promotion of such person. You may be required to provide
documentation.

How To
Apply

Applicants are required to complete the online application with all applicable information.
Applications must include all work history and education details even if attaching a resume. If you are a current FAMU employee, you must
apply through Self Service in iRattler. This search is being conducted under Florida law, including the Sunshine law and Public Records
law.

Reasonable Accommodation

If you require
a reasonable accommodation pursuant to the Americans with Disabilities Amendment Act (ADAA), please contact the Office of Equal Opportunity
Programs at (850) 599-3076 at least ten (10) days prior to the start of the event. If you are hearing or speech impaired, please contact the
University by calling TDD via FRS (800) 955-8771.