CRM Administrator

Salary: $52,100.00 – $88,600.00 Annually

Location: Pendleton

Job Number: 202400291

Hiring Range Min: $52,100.00

Hiring Range Max: $70,300.00

Agency Specific Application Procedures:
Finalists are subject to a criminal background and reference screening process. Applicants should submit a resume and cover letter with their online application.

Job Responsibilities

Are you passionate about education and eager to make a difference in the lives of students? Tri County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career apply today! We welcome applicants from all backgrounds and experiences who are committed to excellence in education.
The Customer Relations Management (CRM) Administrator will be the college’s foremost expert in the functionality, capabilities, and possibilities of the CRM. This position will perform advanced technical system setup, edits, and maintenance for the successful campus wide functioning of the CRM. Through advanced knowledge and understanding of functional processes and requirements this position spearheads the college’s efforts in ensuring the accuracy and integration of systematic and structured processes and communications throughout the entire CRM platform. This position is required to execute the vision of college leadership navigating ambiguity and turning it into tangible results. The employee must be self-directed and self-motivated with the ability to achieve results while working with a diverse group of campus leaders as well as independently through the CRM platform.

Job Duties:

• System Improvement and Change Management (Expanding Functionality): Designs and implements new features to optimize system usage, increase automation of student communications, and streamline end-user processes. Serve as subject matter expert on the college’s CRM. Provides division and collegewide support through advanced system knowledge, assessment of technical feasibility and solutions, and the interconnective nature of the CRM, setup, and processes. Advise Dean and Directors on systematic solutions to complex problems. Takes lead on functional projects requiring technical support through system setup, programming, and testing.
• System Maintenance and Data Quality: Responsible for developing, executing, and managing communication campaigns, events, reports, and dashboards. Ensures the overall quality of data by performing data quality control procedures including the review and completion of data change requests, duplicate record management, and standardizing data structures across the platform and institutional departments.
• Business Process Knowledge: Invests and understands the business processes of end users along with their requirements, having the ability to convert business process requirements into technical specifications. Collaborating with key departmental stakeholders on the day-to-day operations of the CRM solution. Provides support to system users and acts as the primary point of contact for power user’s support.
• CRM Upgrade Coordination: Lead the functional team in coordinating the interconnected CRM system upgrades through IT. Design and execute testing, scenarios, and implementation strategies for all system changes, enhancements, upgrades, maintenance, and releases alongside dean, directors, and IT. Documentation and Training: Documents decisions made and current functions and system reality, works with department leaders to ensure appropriate documentation for overall system functions as well as department specific information. Create and execute division and collegewide trainings in the application, use, and best practices of the CRM.
• Enrollment Service Knowledge, Support, and Other Duties: Maintains a wide breadth of knowledge pertaining to all Enrollment Services and Student Support Information, processes, expectations and student support. Performs other duties as assigned.

Minimum and Additional Requirements

A high school diploma and experience in computer system development and modification. A bachelor’s degree in a related area may be substituted for the required work experience.

Preferred Qualifications

Proactive self-starter who can work well both independently and as part of a team, owning projects to successful outcome.
* Creative and analytical thinker with strong problem-solving, execution, and follow-up skills.
* Ability to understand systems and department operations matching need of the college to system functionality.
* Strong understanding of the interconnectedness of the systems, structures, and data with an enterprise CRM platform and other enterprise systems. -Advanced ability in conditional logic and advance report writing.
* Ability to adapt to quickly changing priorities and manage multiple deadlines.
* Excellent verbal and written communications skills with the ability to present technical solutions to any audience.
* Ability to work with people of varying technical skills and effectively communicate complex concepts.
* Understanding of confidentiality and user roles and permissions.

Additional Comments

Tri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following:

• Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
• Life Insurance: Basic life insurance and optional supplements life insurance for employee, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental leave
• State Retirement Plan and Deferred Compensation Programs: 401k with employer contributions.
• Professional Development Opportunities: Team bonding activities/events and professional training programs.
• Employee Assistance Program (EAP): Counseling and support services.
• Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.

Tri-County Technical College is committed to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.