CRM Analyst

Campus Technology Services
(CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, technology user
support, and telecommunications. The department delivers a broad set of infrastructure, applications, and services that are vital to the
operation and mission of the University. CTS is committed to an environment of diversity, equity, and inclusion.

The Department of
Campus Technology Services at the State University of New York at Oswego invites applications for a full-time CRM Analyst.

Your
opportunity awaits! SUNY Oswego is an excellent place to work, learn, and grow. We offer a friendly atmosphere, outstanding benefits, and
opportunities for advancement.

Posting Date: February 18, 2026

Review Date: Review of
applications will begin immediately and will continue until the position is filled.

Compensation: Salary
range $60,000 – $75,000 commensurate with experience, plus full New York State benefits package.

Benefit
Information: The State University of New York provides an excellent benefit package. This is a United University Professions (UUP)
position. Click here
for more information on benefits for full-time United University Professions (UUP) professional staff.

Date of
Appointment: As soon as possible

Location: The person hired will start onsite at the SUNY Oswego main
campus until trained at which time a hybrid work schedule will be established, where some work days are onsite and some remote. The hybrid
work schedule will be in accordance with the SUNY-wide Telecommuting Policy.

Description of Responsibilities:

The CRM Analyst is a
liaison between the University Advancement office and Campus Technology Services, and is primarily responsible for ensuring that the
advancement customer relationship management (CRM) system meets the technical and analytical needs of the advancement team. The CRM is
responsible for managing the relationships and fundraising efforts between the university and its alumni and donors.

The CRM Analyst
oversees the data and processes within the CRM and collaborates with members of the university advancement team to assist them with
developing the necessary processes, interfaces and reports needed to ensure the success of their fundraising efforts. This includes meeting
regularly with the advancement team to understand, document and map customer journeys and business processes, and to assist in communicating
the features and capabilities of the CRM to maximize its effectiveness in meeting departmental goals by translating needs into technical
requirements.

The ideal candidate will possess strong analytical and communication skills, a deep understanding of higher education
advancement business processes, as well as technical and design proficiency with CRM platforms and data management tools. The position may
occasionally require some evening and weekend work, particularly during critical fundraising
events.

Responsibilities:

• Serve as a core resource during the CRM platform transition from the legacy system
  to Slate Advancement, providing essential hands-on support for system implementation while ensuring data integrity and minimizing
  operational disruption during the CRM transition
• Act as a system administrator for the CRM, managing user accounts and role access
  to the necessary features and functions, as well as system configuration
• Design and maintain database structure, including objects
  and relationships, to ensure data integrity and reliable reporting
• Design forms and dashboards that are intuitive and follow good UX
  design practices
• Provide assistance in troubleshooting procedural and operational issues in functionality, as well as the
  development and maintenance of queries, reports and dashboards
• Train new and existing users on basic functionality, including new
  features, including utilization and implementation of reports, dashboards, and portals
• Support the operations of the advancement
  team, and to make suggestions for developing new processes and reports
• Work with vendors and the advancement team to coordinate and
  implement integrations with a variety of related systems, including but not limited to the Banner student information
  system
• Evaluate workflows and processes already in-place and make recommendations for improvements
• Act as a backup
  administrator for the Slate admissions CRM
• Attend training sessions and conferences, both virtually and in person, to stay up to
  date with growing feature sets and enhancements

SUNY Oswego works continuously to create an inclusive environment which respects,
embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego’s
Strategic Diversity
and Inclusion Plan. As such, the incumbent is expected to contribute to these efforts and possess communication and interpersonal skills
necessary to engage effectively with an increasingly diverse community of students and colleagues.

Job
Requirements:
Required Qualifications:

• Associate degree in computer science, information science or related
  field
• Excellent communication, interpersonal, and analytical skills with the ability to translate complex concepts to non-technical
  stakeholders
• Produces detailed technical and end-user documentation
• Strong client-focused customer service
  skills
• Ability to use database tools to translate complex data into clear, concise reports and actionable recommendations that drive
  improvements in key business areas
• Self-directed learner who quickly adapts to new tools and software

Preferred
Qualifications:

• Bachelor’s degree in computer science, information science or related field
• Ability to design
  intuitive forms, dashboards and reports that demonstrate strong user experience and accessibility requirements
• Skilled in creating
  business process models and user story flowcharts
• Experience working as a CRM Analyst, Business Analyst, or similar role, preferably
  in a higher education or non-profit fundraising environment
• Experience working with Advancement data and processes in a higher
  education public institution, including gift processing, donor database management, and alumni relations best practices
• Familiarity
  with AI tools such as Google Gemini, NotebookLM or ChatGPT
• Demonstrated technical proficiency and administrative experience with a
  major CRM platform (experience with Technolutions Slate CRM for Advancement highly preferred).

At SUNY Oswego we value the
diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced.
Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence,
civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of
change and responsible citizens of the world. For more information see SUNY Oswego’s Strategic Diversity and
Inclusion Plan.

As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how
your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community
service (volunteer work, etc.), and/or professional development. (Please see Application Instructions)

Additional
Information:
Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is
actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage
applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or
expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim
SUNY status, or criminal conviction. Please click here to see our full non-discrimination policy.

In accordance with USCIS regulations, successful applicants
must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.

Requests for reasonable
accommodations of a disability during the application and/or interview process should be made to Dr. Starr Wheeler, ADA/504 Compliance
Officer at [email protected] or 315-312-3872

For Campus Safety information, please click here
to see the Annual Security and Fire Report (Clery).

SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. Click here for further policy details, including education and cessation
resources.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in
any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as
the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such
time, please contact the Office of Employee Relations at (518) 474-6988 or via email at [email protected].

Search
Chair:

Greg Fuller, [email protected]

Visa sponsorship is not available for this position.

To apply, visit http://oswego.interviewexchange.com/jobofferdetails.jsp?JOBID=197356

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