Title: Cross-Functional IT Support Specialist
Employee Classification: Cross Funct IT Support Spec
Campus: University of North Texas
Division: UNT-Provost
SubDivision-Department: UNT-Col of Merch, Hosp & Tour
Department: UNT-CMHT IT Services-137220
Job Location: Denton
Salary: 36383.40
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us – Values Overview
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Department Summary
The College of Merchandising, Hospitality and Tourism is centered on the world’s largest consumer-focused industries-Hospitality and Retail. An education from our nationally ranked and accredited programs blends opportunities for students to work with world-class research faculty as well as meet industry professionals who serve as guest lecturers, project mentors, and internship supervisors. These constituents play a key role in strengthening our ability to provide extraordinary experiences for our students.
Position Overview
This position will be responsible for deploying operating system, managing and maintaining 240 student laptops in CMHT. Also, responsible for testing windows updates before being deployed into student laptops. Serve as the first point of contact for hardware and software issues for 240 student laptops.
Minimum Qualifications
Associate’s degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities
Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applicationsoriented information.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications: Experience building SCCM packages, collections and deploying software. Strong Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.) Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X (Linux) platforms. Considerable experience developing both technical and enduser support documentation. Experience with PowerShell queries. Experience with Dell Management Tools.
Required License/Registration/Certifications
Job Duties
- Building SCCM packages, collections and deploying softwares.
- Managing windows update server and testing security updates before deploying to laptops
- Serve on UNT SCCM committee for CMHT IT Services
- Learning and testing new deployment and management methods for easy management of laptops
- Troubleshoot day to day issues on laptops both hardware and software
Physical Requirements
Communicating with others to exchange information.
Environmental Hazards
No adverse environmental conditions expected.
Work Schedule
M-F 8am to 5pm
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. CV and 3 professional references
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
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