Data Reporting Specialist

October 9, 2025

Part Time
Grand Rapids, MI
Posted 5 months ago

Data Reporting Specialist

STATUS: Part-time

DEPARTMENT: Admissions –
Call Center

LOCATION: Grand Rapids, W.A Lettinga Campus

REPORTS TO: Data Management Administrator

PAY:
$16.00/hr

SUMMARY:

This position coordinates, enters, and maintains critical data regarding prospective and current
students of the University. Duties include collecting and entering data into various databases, tracking and reporting data entry metrics,
and using this information for the improvement of processes in the Enrollment Operations Center and Davenport University. Additional
responsibilities include significant support to the EOC department. These responsibilities are performed in an ethical manner consistent
with the University’s mission, vision, and values, which include diversity, equity, and inclusion.

RESPONSIBILITIES:

Follow
the department’s Standard Operating Procedures.
Carries out data processing (managing applications, generating acceptance/denial
letters/packets, entry of Lead Cards, and Test Scores).
Identify and resolve duplicate Leads and Applications within
Salesforce/Banner.
Create and run Reports within Salesforce.
Maintains data integrity and process optimization/automation
within Salesforce.
Participate actively in the continuous improvement efforts of the Enrollment Operations Center, provide
suggestions for improvement, and participate in the implementation of the new solutions.
Collaborate with other Departments to
improve the Lead and Application experience.
Provide administrative support to the Enrollment Management Team.
Collaborate
with our vendors and Marketing to ensure optimal Lead quality.
Monitor the performance of our Online Forms to ensure minimization of
errors.
Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC, and national
affiliations associated with athletics or other role-specific regulations.
Provides GREAT customer service, anticipating and
exceeding the needs of our customers.
Demonstrate and promote the University Cultural Values.
Perform other duties as
assigned.

QUALIFICATIONS:

Associate degree required, bachelor’s degree preferred, or equivalent combination of experience
and/or courses towards a job-related degree.

Demonstrated accurate and effective computerized data system skills including
database experience, Microsoft Word, and Excel.
Basic coding experience is preferred.
Demonstrated strong attention to
detail and decision-making skills.
Experience with CRM software applications preferred.
A minimum of 2 years of data entry
experience is preferred.
Positive organizational and technical skills.
Demonstrated telephone and e-mail communication
skills.
Ability to work independently and manage time effectively and efficiently.
Demonstrated ability to effectively plan,
meet deadlines, and accomplish goals.
Ability to work effectively with people of diverse backgrounds and promote a positive working
environment, spirit of cooperation, and positive reactions to change and conflict resolution.
Demonstrated motivational and
problem-solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the university.

Excellent interpersonal, communication, and presentation skills, both written and oral, which transcend diverse audiences.
Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining
appropriate confidentiality.
Office environment requiring prolonged sitting and standing, and use of personal computer and telephone
(eye strain and repetitive hand motion). Moderate travel, including overnight stays (own transportation).
No regular lifting
requirements, occasional lifting up to 20 pounds.