Desktop Support Analyst I

Hybrid Remote Work Classification
Fully Onsite: 100%
Onsite

Department: Desktop Support and Student Technology Operations

School/Division:
NYU IT (WS1170)

Compensation Grade: Band 52

Category
Technology
Position Summary:

The Desktop Support Analyst I serves as a
dedicated IT support agent for the Desktop Support Service Level Agreement (SLA) clients. This position is responsible for troubleshooting
and resolving technical issues with SLA endpoints and smart devices. The Analyst I serves as a liaison on behalf of the client with IT
service partners, and escalates and tracks progress on tickets requiring tasks completed by other IT department
groups.

Qualifications:

Required Education:
High School Diploma
or equivalent

Preferred Education:
High School Diploma or equivalent and technical training in the field of information
technology.

Required Experience:
2+ years of relevant experience analyzing hardware, software and system’s performance,
providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to
non- technical users and staff supervision or an equivalent combination of education and experience.

Preferred
Experience:
5+ years of relevant experience analyzing hardware, software and system’s performance, providing technical support
including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff
supervision or an equivalent combination of education and experience. 1+ years of experience working in higher education.

Required
Skills, Knowledge and Abilities:
Excellent interpersonal, verbal and written communication skills. Familiarity with both Mac and PC
endpoints. Familiarity with a wide range of smart devices. Familiarity with common software regarding emails, word processing, web browsers,
etc.

Additional Information:

In compliance with NYC’s Pay Transparency Act,
the annual base salary range for this position is USD $70,000.00 to USD $84,700.00. New York University considers factors such as (but not
limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity,
as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any
additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban
campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is
committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age,
alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial
status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status,
predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment
status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

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