Desktop Support Technician

Department: User Services

Location: Western Campus

Reports To: Director, User Services

Recruitment Type: External/Internal

Requisition ID: req6477

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: M-F 10:30am – 7:00pm

Number of Openings: 1

Job Description:

SUMMARY

Provide college wide technical support for all administrative and academic computing. Provide computer
repair service and preventive maintenance and installation services. Identify problems with computer equipment and their solutions by using troubleshooting techniques.

DUTIES AND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

• Maintain inventory of replacement parts and supplies required to complete assignments. Provide service and support for all printers college wide to minimize down time.
• Provide direction and support for all PC replacement projects and printer replacements collegewide.
• Create and distribute software images using Ghost Console. Maintain software patches.
• Manage/process surplus equipment.
• Assist network services with updates.
• Performs other related duties as assigned.

QUALIFICATIONS

Required

• High School
  Diploma or GED.
• Minimum of four years related experience and/or training
• Basic grammar skills and Basic level
  skills in word processing (MSWord)
• Excellent written and verbal communication skills
• Sensitivity to respond appropriately to the needs of the
  community.

Preferred

• Associates Degree
• Background in electronics
• A+ Certification
• Two years of experience rebuilding HP Laser Jet Printers and experience on PC troubleshooting
• Basic knowledge of networking

Special Note: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 08. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $50,891/annually

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.