The Development Services Officer (DSO) provides management and coordination of development procedures, processes, record/data analysis,
and materials central to the IHP’s fundraising and alumni relations activities. The DSO is responsible for a number of operations
critical to the success of the IHP’s fundraising and alumni relations programs including, but not limited to, data management,
prospect research, endowed fund management, performance management, and management of event logistics (development-related events), and the
central point person on the Blackbaud CRM, known internally at “Atlas”. The DSO will provide high-level customer service in
interacting with all prospects and donors. This position reports to the Executive Director of Development and works collaboratively with the
other development and alumni relations staff.
RESPONSIBILITIES:
- Serve as the Atlas expert within the
development office to ensure that all staff utilize Atlas fully. Assist development and alumni relations staff in their knowledge and
use of Atlas. - Represent the Development Office on all Mass General Brigham Enterprise Development Office committees and
councils pertinent to this critical responsibility. - Oversee and manage information and records in Atlas database for the
Development Office, including oversight of gift processing and record keeping, gift acceptance procedures and policies, gift receipting and
acknowledgement; gift-in-kind, pledge and data entry; matching gift program, and alumni/donor/prospect biographical information
database. - Lead or participate in projects associated with designing, implementing, testing, and maintaining of complex
systems using the Atlas software. - Work with Finance to resolve any variances/discrepancies.
- Work with the MGB Enterprise
Development Team to create new reports and dashboards as needed. Build complex queries and exports for fundraising and stewardship
communications. - Develop and prepare gift status and fundraising reports and provide statistical analysis and evaluation of
fundraising activities for departmental, Institute-wide and external (MGB) distribution. Includes, for example, producing the Donor Roll in
collaboration with the Office of Communications & Marketing. - Manage prospect/donor portfolios and assignments and ensuring
accurate tracking. Provide prospect research and screenings for Executive Director of Development, President, and others in the Development
Department. - Oversee all endowed funds with each school and program, working with Finance Office and other departments and schools
as necessary to ensure all endowed funds are used and stewarded in accordance with donor’s intent. - Oversee tracking of the
office’s planned giving program, providing support to the Executive Director of Development. - Ensure that the Development
Office is compliant with MGB Gift Acceptance Policy and IRS regulations as they pertain to gift acceptance, processing, and
acknowledgement. - Manage the workflow around fundraising events in Atlas including, but not limited to, developing dashboard,
coordination of sponsorships, overseeing gift processing and tracking, data management, attendance, and event communications. - Work
closely with the Director of Alumni Relations to build a strong pipeline of alumni data for improved engagement and employment data
tracking. This includes various engagement events through Formstack registrations and surveys, LiveAlumni employment reports and data from
the academic programs. - Create and run imports using BrightVine Data Link to add and maintain data in Atlas including education
history and biographical updates. - Perform other duties as requested by the Executive Director of Development
Qualifications
- Bachelor’s degree (required), and graduate degree (preferred) in nonprofit management
or related discipline, or a combination of education and equivalent experience - Three to five years of relevant professional
experience, preferably in development within higher education and/or academic medical center - Expert in Blackbaud CRM or or similar
development database - Advanced Excel skills are a plus
- Experience with programming language a plus (SQL and R)
- Familiarity with and commitment to best practices in fundraising programs
- Excellent organizational skills and attention to
detail - Excellent writing and communication skills
- Expertise project management
- Experience in customer service,
multi-tasking and grace under pressure - Excellent interpersonal skills, including the ability to listen and interact effectively
with donors and Board members - Strong verbal and written skills
- Ability to work well both independently and
collaboratively, managing multiple projects and priorities - Ability to work in complex organizations
Remote
Type
Hybrid
Scheduled Weekly Hours
40
Employee
Type
Regular
Work Shift
Day (United States of America)
Pay
Range
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our
organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant
experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based
on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition
to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as
applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply,
and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO
Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual
orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a
disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job
functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by
Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with
Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at
(857)-282-7642. Mass General Brigham Competency Framework
At Mass General Brigham, our competency
framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful
performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are
defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies
are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a
strong talent pipeline.
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