Director, Assistant, Advising and Onboarding Services

Status: Regular

Location: High Point Campus

Job Description

At
Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our
community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life
balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment
for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and
inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

The Assistant
Director is responsible for working with the Director to set the strategic direction and leadership of the College’s Student Success Center
and its services that are offered at their assigned campus locations. The Assistant Director ensures appropriate staffing, training,
supervision and scheduling to support academic advising to meet current and emerging demand. The Assistant Director works collaboratively
with faculty and staff collegewide to design and deliver accurate and engaging student advising and onboarding experiences, ensure timely
and accurate response to inbound calls. Plans and implements structured outreach campaigns designed to support student onboarding, retention
and success based on identification of key milestones and metrics that support retention and completion. The Assistant Director is
responsible for design and delivery of Student Success Center services through face-to-face and virtual delivery methods at their assigned
campus locations. The Assistant Director works collaboratively with all College departments (e.g. Counseling, Disability Access Services,
Assessment Center, Veterans and Military Assistance Programs, Admissions, Financial Aid, Career and University Transfer Services, Student
Life, Athletics, Center for Academic Engagement) to facilitate information sharing with students via the Student Success Center. The
Assistant Director works collaboratively with the Student Success Center Director, senior administrators, faculty, staff, and other College
departments, to strategically develop and implement onboarding and advising plans that facilitate student enrollment and
persistence.

Min Salary: $62,031.04

Mid Salary: $69,784.93 – We offer a competitive salary
package that will be determined based on the candidate’s experience level and qualifications related to the job. Compensation will be
commensurate with your level of experience.

Duties/Functions

• Provide academic advising and career
  exploration services for new and continuing face-to-face and online students, assisting students in determining their college major by
  offering resources for self-exploration related to career opportunities and employment trends. Evaluate incoming transcripts and track
  completed courses to ensure students are guided to appropriate courses. Refer students to print and web-based resources related to career
  information. Make students aware of campus and community resources, including online student services and academic support services.
• Provide students with information related to resume writing, interviewing skills, and general job search strategies.
• Responds to early alerts from faculty with outreach to students struggling in classes, offering assistance, and making referrals to college
  resources in an effort to promote student retention.
• Conduct reporting and data analytics duties including data collection and
  report production. Find new ways to incorporate data into the department’s processes.
• Hire, train, supervise, and evaluate all
  Student Advisors.
• Hire, train, supervise, and evaluate all student workers and part-time advisors for the Center. Work with other
  Student Advisors to assign student workers to projects and activities as needed.
• Develop informational/recruiting activities for
  four-year institutions to introduce GTCC students to opportunities for transfer to other institutions. Plan, implement, and advertise
  opportunities to the college community.
• Oversee Student Success Center e-mail communications/responses to students; enlist the
  assistance of others as necessary.
• Plan, implement, and manage all aspects of the semi-annual college transfer fair, promoting
  opportunities for students to connect with potential transfer institutions.
• Serve as Club Advisor for the College Transfer Club,
  meeting the goal/mission of the club and fulfilling all duties as outlined by the college for Club Advisors.
• Monitor and update
  college and departmental website on a regular basis, ensuring that accurate information is displayed.
• Participate in college
  training offerings, departmental meetings, and statewide and regional professional development opportunities to improve knowledge and skill
  base and proficiency in the field.
• Collaborate as a team member on delivery of career services, student retention initiatives,
  information nights/open houses, job fairs, transfer fairs, orientations, and Student Success workshops as needed. Participate in community
  outreach programs/presentations with the college Admissions Recruiter or faculty members as appropriate.
• Administer and interpret
  career interest/ability instruments, review, interpret, and evaluate applicant test scores and other information to determine course
  placement.
• Collect data and participate in the assessment of services as requested by the Director. Evaluate the effectiveness of
  center activities on a regular basis.
• Works collaboratively with instructional departments to provide appropriate advising
  services to students. Serve as the primary point of contact for advising information for assigned instructional division.
• Actively serve as an effective member to appointed college committees and participate in college activities as requested.
• Demonstrate and model the College’s employability skills: Adaptability, communication, information processing, problem solving,
  responsibility, and teamwork
• Other duties as assigned by Director.

Difficult Challenges:

• Balance between
  funding and appropriate number of individuals needed to adequately serve student needs.
• Retention/completion of diverse student
  populations.

Contacts:

• Daily: Students & Director
• Daily: Assessment Center and other Student Support Services
  departments
• Several times a week: Staff and Faculty in other departments
• Monthly: Division/Department Chairs
• Monthly: Adult Education
• Monthly: Individuals from other institutions across the state

Difficult
Challenges

Balancing available funding with the need for sufficient staffing to effectively support onboarding and advising
services for students.

Engaging diverse student populations, addressing unique needs and barriers to enrollment and academic success
during new student onboarding.

Contacts

Daily: Students, Advisors and Director
Daily: Student Services
departments
Several times a week: Staff and Faculty in other departments
Monthly: Division/Department Chairs
Monthly: Adult
Education
Monthly: Individuals from other institutions across the state

Education Required

Earned
bachelor’s degree in education, Business or a related field from an institutionally accredited college/university.

Education
Preferred

Master’s degree preferred in Education, Social Work, Counseling, Business, Social Sciences or related
field.

Experience Required

Two years of experience in a post-secondary student services department providing
direct student services.

Must have proven experiences with developing and implementing programs and strategies that support effective
engagement and onboarding for all student populations.

Experience Preferred

Supervisory experience including
hiring, scheduling and evaluating staff performance.

Two years of experience in post-secondary academic advising, admissions,
recruitment, career services, financial aid, and/or records.

Experience providing direct student services in a community college
setting.

KSA Required

Ability to collect, analyze and use data and information to effectively plan and offer
services that support student success, retention and completion.

A familiarity with student services and a strong understanding of
the interdepartmental relationships at the post-secondary level is required.

Exhibited skill in interpersonal relations, verbal and
written communications and presentations.

Ability to adapt in a changing workplace environment that is focused on student retention,
success, and completion.

Ability to maintain accurate, confidential records.

Ability to work effectively with traditional,
non-traditional, and multicultural post-secondary students and prospective students.

Ability to establish and maintain effective
relationships with students, faculty, staff, administration and the general public.

Ability to work independently using good
judgment, analytical skills, and problem-solving skills while adhering to college procedures and policies.

Ability to work in a
variety of work settings with ease; flexible and adaptable with minimal supervision.

KSA Preferred

Experience
with the NC community college system.

Understanding of the philosophy and mission of the community
college.

Department/Job Specific Requirements

Departmental hours are 8am – 5pm pm Monday through Friday;
evening and weekend work required during heavy registration peak times; summer schedules vary. A work schedule will be established by the
Director based on the needs of the department.

Must maintain a neat and professional appearance.

The following (compliance)
training is required and must be completed within the first 30 days of hire with annual refresher training
thereafter:

Ethics
Safety/Shooter on Campus
Personal Information Protection Training (PIP)
Anti-Discrimination/Harassment &
Title IX
Other training may be required as determined applicable.

Physical Demands

Physical Activity:
Primarily sitting

Environmental Hazard(s): <15%

Lifting: 2050lbs.

Posting Type:
Staff

Posting Number: 2025-166-REG

Close Date: 11/06/2025

Open Until
Filled: No