Employer Relations Manager

Job Description 

Position Title: Employer Relations Manager 

Reports
to: Assistant Director, Employer Relations 

Department: Employer Relations 

Last
Revised: September 2025 

Salary Range: $60,000-$70,000 

Position
Description:

The Washington Center (TWC) is a nonprofit organization operating a credit-bearing Academic Internship Program
in partnership with hundreds of universities nationwide. The Employer Relations Manager owns the end-to-end partnership development process
for their assigned portfolio within our network of 550+ organizations, achieving a high internship partner retention rate as well as a high
internship placement success rate. This role requires consultative engagement, positioning TWC as a trusted advisor that not only provides
quality interns but also supports employers in navigating workforce dynamics. This role serves as a strategic partner helping organizations
understand and adapt to generational changes in communication styles, work expectations and professional development needs. A successful
candidate will have an entrepreneurial, can-do attitude and thrive in a fast-paced, partner-focused environment. 

The Washington
Center is a remote/hybrid organization with many employees working on average one day per week in TWC’s Residential and Academic
Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our
organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and
departments will require more than one day per week in the office. Further, some programs at TWC do require program staff to work nights
and/or weekends. The individual in this role is expected to reside in the greater Washington, DC metropolitan area. 

Essential Functions Listed:

PARTNERSHIP DEVELOPMENT & ACCOUNT MANAGEMENT 

• Manage the entire partnership lifecycle, focusing on both acquiring new partners and retaining existing ones 

  
  

• Develop and maintain relationships within portfolio, contributing to the organization’s high retention rate of existing
  partners 

• Support Assistant Director with business development initiatives based on projected student
  demand and seasonal needs 

  
  

• Conduct employer vetting to ensure alignment with academic standards, TWC
  values and student safety requirements 

• Prioritize in-person meetings and site visits for strategic
  partnership discussions and vetting assessments 

  
  

• Articulate TWC’s nonprofit mission and value as an
  academic partner providing pre-screened, credit-earning students from universities nationwide 

• Position
  TWC as a trusted workforce advisor providing tools and insights for managing Gen Z talent effectively 

  
  

• Address employer concerns regarding student communication and professionalism by proactively supporting TWC’s process for managing
  student/internship cases 

• Secure stipend commitments for student placements through consultative
  engagement 

  
  

• Conduct regular site visits and check-ins (virtual, hybrid, in-person) to provide ongoing
  partnership support and gather workforce insights 

• Support the organization of in-person employer
  engagement events showcasing TWC’s value beyond internship matching partnership 

  
  

• Build relationships
  across diverse industries including political science, advocacy, business, international affairs, law, media, and technology
  sectors 

PORTFOLIO ANALYSIS AND PLANNING 

• Analyze portfolio composition
  monthly to identify gaps in industry coverage or internship types 

• Track account performance metrics and
  flag at-risk partnerships for proactive intervention 

  
  

• Provide data-driven recommendations to Assistant
  Director for portfolio optimization 

• Monitor seasonal trends and forecast supply/demand imbalances for
  summer surge (2x demand) 

  
  

• Maintain portfolio segmentation based on strategic value, stipend levels, and
  alignment with student needs 

• Generate portfolio reports showing acquisition, retention and matching
  metrics 

  
  

DATA MANAGEMENT 

• Track acquisition and retention metrics against
  individual and team goals 

  
  

• Monitor portfolio health indicators, including engagement levels, successful
  placement rates and stipend commitments 

• Analyze partner feedback to identify retention risks and
  expansion opportunities 

  
  

• Maintain accurate pipeline data to support demand forecasting and resource
  planning 

• Closely collaborate with Program Advisors on student applications, interviews, offers and
  placement 

  
  

• Support Program Advisors with strategic referrals that increase placement pace 

• Monitor the status of applications, interviews, offers and placements of your portfolio to ensure stakeholder
  satisfaction and meet weekly and seasonal placement goals 

  
  

• Accurately track and manage employer and
  student account data in TWC’s CRM (Salesforce) and internship tracking system (Simplicity) 

• Ensure
  diligent logging and tracking of internship partners’ progression in the intern selection process 

  
  

ACADEMIC
PROGRAM ALIGNMENT

• Ensure all employer partnerships meet academic standards for credit-bearing
  experiences 

  
  

• Collaborate with Educational Partnerships and Programs to align opportunities with student
  needs and curriculum requirements 

• Guide and support employers in creating educationally enriching
  internship structures 

  
  

Required Education and Experience an equivalent combination of education, training,
and experience will be considered: 

• 3+ years of progressive experience in B2B partnership development,
  account management, relationship management, or sales, preferably in nonprofit, higher education, workforce development, or HR/talent
  sectors 

  
  

• Demonstrated track record of meeting or exceeding retention targets 

• Experience managing a portfolio of 30+ accounts or relationships 

  
  

• Experience with CRM systems and
  data management required 

Preferred Education/Qualifications and Experience: 

• Experience serving as a trusted advisor helping organizations navigate workforce or talent challenges 

• Background in education partnerships, corporate sponsorships, or nonprofit development 

  
  

• Experience with
  Salesforce and/or internship management platforms such as Simplicity 

• Experience with data
  management 

  
  

• 
  

  Knowledge of the Washington, D.C. employer landscape 

Knowledge,
Skills, and Abilities which are critical to the successful performance of the job. These may be representative but not all inclusive of
those commonly associated with the position: 

• Proficiency in Salesforce CRM and Microsoft Office Suite

• Understanding of internship compliance requirements and J-1 visa processes 

  
  

• Strong analytical
  skills to interpret data and identify trends 

• Ability to manage competing priorities in a fast-paced,
  deadline-driven environment 

  
  

• Excellent written and verbal communication skills with ability to influence
  decision-makers 

• Cultural competency to navigate diverse organizational environments (federal agencies,
  NGOs, corporations) 

  
  

• Sound judgment when handling confidential information 

• Self-motivated with ability to work independently 

  
  

Supervisory Responsibility 

This
position has no supervisory responsibilities.

Competencies required to perform the job successfully 

• Communication/Interpersonal Skills 

  
  

• Teamwork/Collaboration 

• 
  

  Initiative 

• Customer Satisfaction 

The Washington Center’s Values guide our mission
work in every regard–internally and externally. 

• Equity & Inclusion 

• 
  

  Learning 

• Connection & Collaboration 

• 
  

  Integrity 

• 
  

  Impact 

Equipment Used to Perform the Job which may be representative but not all
inclusive of those commonly associated with this position:  

• Cloud-based technologies  

• Standard office equipment including a computer, job-related software 

  
  

Physical Abilities are commonly
associated with the performance of the functions of this job.  Reasonable accommodation can be provided to enable individuals with
disabilities to perform the essential functions of this job described. These physical demands are representative of the physical
requirements necessary for an employee to successfully perform the essential functions of this job. 

• Specific vision
  abilities required for this job include close vision to work on a computer.

  
  
• 
  

  While performing the duties of this job, the
  employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or
  hear. 

This job description no way states or implies that these are the only duties performed by the employee
occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as
requested, subject to all applicable state and federal laws. Certain job functions described herein may be subjected to possible
modification in accordance with applicable state and federal laws.

The Washington Center is an Equal Opportunity Employer. It is the
policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin,
age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under
applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations
will be adhered to by the organization where appropriate.