Enrollment Support Specialist

Job Title
Enrollment Support Specialist

Agency
East Texas A&M University

Department
Undergraduate Admissions

Proposed Minimum Salary
Commensurate

Job Location
Commerce, Texas

Job Type
Staff

Job Description

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents.

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer).
  If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.

Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at [email protected].

SUMMARY:
The Enrollment Support Specialist is responsible for providing timely and professional responses received by phone or electronically from current and prospective students, their families, the community, and other constituents who inquire about the steps to enrollment. The Enrollment Support Specialists provides information related to student support services, resolves difficulties encountered in the enrollment process, and impacts student satisfaction by delivering excellent customer service. Under the supervision of the Enrollment Support Manager, the Enrollment Support Specialists contributes to strategic enrollment management goals related to student enrollment and retention.

As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence.

ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources.

DUTIES & RESPONSIBILITIES:

• Responds to a high volume of inbound telephone and electronic inquiries from prospective and current students, including those who are not proficient in English, and provides general information and solutions to challenges.
• Performs a high volume of outbound calls via calling campaigns to prospective students concerning steps within the enrollment process.
• Consults with prospective and current students by accurately explaining program offerings and assessing what relevant information to share.
• Performs data entry to input and maintain accurate student information into the student information system, CRM, and other software systems.
• Provides excellent customer service to prospective and current students through consistent and effective outreach and follow-up.
• Works collaboratively within the Division to implement strategies designed to increase student enrollment and retention.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses/conferences, and attending training and/or courses required by the supervisor.
• Contributes to the overall success of the Offices of Undergraduate Admissions by performing all other duties and responsibilities as assigned.

MINIMUM REQUIREMENTS:

• Education: A high school diploma or the equivalent combination of education and experience is required.
• Experience / Knowledge / Skills: Two (2) years of related experience is required. Working knowledge of or the ability to learn and use database applications, customer relationship manager (CRM) system, and other systems or applications that may be used within the University or division is required. The ability to operate and troubleshoot electronic office equipment, computers, and peripherals is required. Effective verbal and written communication skills are required.
• Ability to: Multi-task and work well as part of a team. Provide strong customer service and a detail-oriented approach to the position. Work a flexible schedule beyond normal hours of 8:00 a.m. to 5:00 p.m., which may include weekend hours, is required.
• Licensing/Professional Certifications: None
• Physical Requirements: Ability to sit for extended periods during scheduled shifts.
• Other Requirements: None

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:
A degree is preferred. Experience working with students in a college or classroom environment is preferred.

SUPERVISION OF OTHERS:
None

WHY WORK AT EAST TEXAS A&M UNIVERSITY?
Competitive Benefits & Work-Life Balance:

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

Career Growth & Development:

• Access to cutting-edge research opportunities at a designated R2 Research Institution.

Academic Excellence:

• ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
• Over 140 degree programs, including nationally ranked online and graduate options.
• First accredited institution to offer a competency-based bachelor’s degree in criminal justice.
• Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.

State-of-the-Art Facilities:

• Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building, featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm.

Vibrant Campus Life:

• Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community.

Prime Location & Growth:

• Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas.

Visit us on our social media:

• Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.