reliable, and scalable messaging and calendar services to our campus community. This role resides within the Messaging and Collaboration
team and plays a vital role in supporting and evolving Microsoft 365 messaging platforms and related services that thousands of faculty,
staff, and students rely on daily.
If you enjoy solving complex technical problems, improving service delivery, partnering with
customers, and helping shape the future of enterprise messaging in a large and complex environment, we invite you to
apply.
What you’ll do (not all inclusive):
* Support and enhance Microsoft 365 messaging, calendaring,
room/resource scheduling, conferencing, mass/bulk communication, anti-spam/phishing protections, and related integrations.
* Diagnose and
resolve advanced client and service-related messaging issues, partnering with system administration staff to identify root causes, and
implement durable solutions.
* Develop and deliver end-user training in collaboration with the ITS training coordinator.
* Identify
high-impact use cases and help campus fully leverage enterprise messaging capabilities.
* Engage with campus stakeholders to evaluate
service effectiveness and identify opportunities for improvement.
This role is a unique blend of hands-on technical troubleshooting,
project leadership, consultation, and training. It’s also an opportunity to be a part of the future direction of campus messaging services
and to collaborate with a broad & vibrant campus IT community.
There is an expectation that the individual in this position will
maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s
commitment to creating a welcoming and respectful environment for all.
This position is not eligible for University sponsorship for
employment authorization.
Participation in a 24×7 on-call rotation is required.
ITS values work life balance and strives to
provide flexible work options where possible. This position is eligible for onsite, hybrid, or remote work within Iowa, and will require a
work arrangement form to be completed upon the start of employment. Per policy, work arrangements will be reviewed annually, and must comply
with the remote work program and related policies and employee travel policy when working at a remote
location.
For a detailed job description, please email Melanie Bell at [email protected].
Required Qualifications:
* A Bachelor’s degree
in an appropriate discipline or an equivalent combination of education and related experience in a technical field may also serve to meet
this minimum requirement.
* Professional experience (typically 3 years or more) providing support for current messaging technology
services (Microsoft 365 messaging platforms, calendars, room/resources/conferencing, mass/bulk communication, anti-spam/phishing, and
related integrations), as well as desktop client support.
* Familiarity with working in a team environment and partnering with
others.
* Proficiency with Microsoft Office productivity tools.
* Experience providing technical support for enterprise messaging
platforms (e.g. Microsoft, Google, or similar technology.)
* Experience providing technical support for client-server platforms (e.g.
Microsoft Exchange/Outlook or similar technology.)
* Experience leading or participating in medium-sized (8+ weeks in length) technical
projects and teams.
* Proven success at problem-solving; transforming technical and business requirements into solutions.
* Ability to
communicate effectively, both verbally and in writing, with all levels of management and project team members.
* Excellent interpersonal,
customer service, and teamwork skills.
* Demonstrated ability to work independently with a strong focus on customer service.
* Proven
success in developing and delivering end-user support documentation.
* Ability to work across organizational structure and build strong
partnerships.
Desirable Qualifications:
* Professional support experience (typically 5 years or more) with
current messaging technology services (Microsoft 365 messaging platforms, calendars, room/resources/conferencing, mass/bulk communication,
anti-spam/phishing, and related integrations) as well as desktop client support.
* Familiarity with writing requirements, documenting
workflows, and other business process management activities.
* Experience administering or using Microsoft 365 environments.
*
Experience developing IT training for small groups up to 10 people
* Experience creating and maintaining web site content and/or
knowledge base articles.
* Experience collecting service metrics and provide reporting that tracks and demonstrates the impact of
specific service objectives
* Experience engaging a community of IT staff in delivering new or maintaining existing services
*
Experience with team messaging or chat tools (Teams, Slack or similar technology)
* Experience creating and deploying software
applications to end user machines
* Certification in Microsoft Office 365, Exchange, Teams, or similar
technologies.
Application Details:
In order to be considered, applicants must upload the following materials
and mark them as “Relevant File” to the submission:
* Resume
* Cover letter
Job openings are posted for a minimum of 7 calendar
days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required
to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5
professional references will be requested at a later step in the recruitment process.
For questions or additional information, please
contact [email protected].
Joining the University of Iowa means becoming a vital
part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional
health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services,
well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and
tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten
athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university
and premier public research institution.
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