JOB SUMMARY
Reporting to the Chief Information Officer, the Executive Director Campus Technology Services oversees
the Client Services and Regional (West, Central, East) Campus Technology Services Departments and supports campus technology district
wide.
This position is directly responsible for managing all aspects of the Campus Technology Services Department.
Executive
level staff at HCC are system-wide leaders that share the responsibility to collaboratively support the one-college vision articulated in
our strategic plan – Embracing Houston’s Future – with college strategic priorities as measurable manifestations of our shared Mission,
Vision, and Values.
Responsible for the design, execution, and effectiveness of a system of internal controls, which provides
reasonable assurance that operations are effective and efficient, assets, are safeguarded; financial information is reliable and compliant
with applicable laws, regulations, policies, and procedures.
Manages Talent Engagement activities for direct reports in regards to:
recruiting and selection, hiring and termination, training, development, mentoring, counseling, and performance
evaluations.
ESSENTIAL FUNCTIONS
Oversee the Client Services department, the central point of contact for
hands-on service and end-user support to all HCC faculty, staff, and students.
Document and monitor system outages to ensure timely
service resolutions, and processes work request and incidents for all end user services requests at multiple campuses and locations
throughout the district.
Manage and support projects such as district-wide software upgrades/conversions, hardware distribution, and
evaluate the technology replacement/upgrade plan in support of teaching, learning and administrative functions.
Consult with
management to determine information requirement and priorities of new projects, and to discuss systems capacity and equipment
acquisitions.
Prepare progress reports and performance metrics to inform management of project status, deviation from goals, expenses
to projections, and provide roadmaps for achieving Campus Technology objectives.
Confer with department heads, including online and
instructional technology, facilities, CORE Technology Services and Cyber-Security to ensure cooperation and define scope, schedule, and
deliverables of projects.
Oversee Campus technology computing equipment standards periodically adjusted to meet or exceed the needs
of the College and Campus network and telecommunications standards, equipment, and support.
Analyze department workflow and
performance to set work standards to provide exemplary services and recommend continuous improvement of campus technology
services.
Direct and manage contracts with vendors to implement onsite campus services and solve
problems.
QUALIFICATIONS
Education & Experience
- Bachelor’s degree in Computer Science, Management
Information Services, Higher Education Leadership or related field required - 7 years combined experience managing service desk
operations, technical staff, and progressive responsibility in computing
Licensing & Certification
- Valid Texas
Driver License
Special Skills
- MS Office Programs
- Information Management Systems
- Budget
ManagementProject ManagementSystems Development & Integration
Competencies
- Acting as a Champion for
Change - Thinking like an Entrepreneur
- Driving for Results
- Leveraging Opportunities
- Setting a Strategic
Vision - Attracting & Developing Talent
- Inspiring & Motivating Others
- Acting Strategically
- Demonstrating
Beliefs & Principals - Managing Resources
Working Conditions
General Office. Must be able to perform
all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25
pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information
from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and
holidays.
CRITICAL INFRASTRUCTURE POSITION: Ability to maintain the security of integrity of critical infrastructure
as defined in Tex. Bus. & Com. Code § 117.002(2), which may include communications systems, computer networks and systems, cybersecurity
systems, electrical grid, hazardous waste treatment or water treatment system.
SECURITY SENSITIVE:
This job class
may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §
51.215
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous
satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an
increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community
colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things
happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative,
financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career
tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- Approximately 145
languages are spoken here. - Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently
surveyed. - Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is
great! Mild winters ensure that outdoor activities can be enjoyed year-round. - World-renowned medical care. The Houston metro area
has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top
institutions. - With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s
cultural scene. - Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments
covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right
away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex,
gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been
designated to handle inquiries regarding the non-discrimination policies:
- Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP,
Interim Director of EEO and Compliance & Title IX Coordinator - Office of Equal Opportunity and Title
IX - PO Box 667517
- Houston, TX 77266
- 713.718.8271 or [email protected]
HCC values its employees and their contributions, promotes
opportunities for their professional growth and development, and provides a positive working and learning environment that encourages
involvement, innovation and creativity.
Individuals with disabilities, who require special accommodations to interview, should
contact (713) 718-8565.
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