Department: Financial Aid (FIA)
Division:
Enrollment Services (ENS)
Employee Status: Full-time
Type: Support Staff Association
(SSA-Union)
Grade: 10 ($20.70 hourly)
FLSA: Non-exempt
Business Hours:
Monday-Thursday, 8am – 6pm Fridays, 8am-5pm
(May be required to work some evenings and weekends)
Issued: July 2015
Revised: 6-15; 7-16, 3-23, 10-23, 7-24, 7-25
Priority Application Deadline: October 3,
2025
Reporting Relationships
Reports to: Supervision is received from the Program Manager
of Financial Aid.
Supervision Exercised: Functional supervision is exercised over student workers.
Job
Summary:
Offer excellent customer service to students applying for financial aid. Counsel students and families on sources of
educational funding; manage the paperwork intake process and student file
maintenance including scanning and updating Colleague. Review
and correct financial aid files when needed. Run award letters, adjust bookstore limits and maintain the developmental class rosters. Know
and apply federal, state, and college procedures and policies in the processing of student applications for financial aid while maintaining
the confidentiality of student information.
Essential Duties and Responsibilities:
- Provide excellent
customer service to students, their families and to the RVC community - Counsel students and families regarding the benefits and
requirements of federal and state financial aid programs - Assist students and families with FAFSA and required verification and
appeal document completion. - Evaluate special and unusual circumstances and make sound recommendations to students using good
judgment within established guidelines. - Lead, train and advise Financial Aid Office student employees as it relates to student
service and service counter responsibilities. - Collaborate with Academic Advisors as part of a support team for students.
- Prepare and maintain student’s files using imaging software.
- Interpret financial statements, income tax reports, and related
documents as related to the Free Application for Federal Student Aid (FAFSA) - Review FAFSAs, applications, and required documents
for accuracy and completeness. - Complete the verification process within federal regulations. Obtain additional documents and
accurately record updates and changes in Colleague. - Monitor changes to FAFSA the students’ financial aid application information
and enter corrections with the federal database as needed - Receive, review, analyze and process student applications for additional
types of financial aid in accordance with state, federal, and College guidelines - Navigate the State of Illinois GAP Access site to
determine student state award eligibility - Track student communication through current CRM software and assist with student
communication improvement - Complete cross learning with assigned Coordinator and/or Program Manager
- Assist with outreach
and community events such as FAFSA workshops, Veteran’s Day and Financial Aid Information sessions. - Responsible for student
correspondence and follow up including email, phone calls, and web page maintenance - Maintain the developmental class list and
student notification as necessary - Maintain inventory and stock display racks with financial aid brochures, pamphlets and forms
- Assist in the review and update of annual internal forms and letters
- Maintain up to date knowledge of financial aid program
parameters and regulations in completing forms and understanding available sources of assistance - Maintain confidentiality of
student records according to FERPA regulations - Other related duties as assigned
- Regular attendance is expected.
- Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of
work.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential
duty accurately and satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum
Qualifications
Associate’s degree required; Bachelor’s degree preferred. Two or more years of experience in a related field
with a proven track record of assisting a diverse population. Experience with working within guidelines, rules and regulations preferred.
Excellent written and verbal communication skills, experience working with Microsoft Word and Excel.
Work
Environment While performing the duties of this job, the employee regularly works in an office setting.
Source ⇲
