Financial Aid and Enrollment Support Advisor

Southern State is committed to its mission to provide accessible, affordable and high quality education to people in southern Ohio. The
college values honesty and integrity in all endeavors, tolerance for different ideas, respect for all individuals and excellence and
creativity in the pursuit of knowledge.

POSITION TITLE: Financial Aid and Enrollment Support Advisor

EMPLOYMENT STATUS: Full-time
REPORTS TO: Director of Financial Aid
FLSA STATUS: Non-exempt
DIVISION: Student Services and
Workforce Development
CAMPUS: Central

POSITION SUMMARY: Provide students, visitors, faculty and staff with
one-stop quality service by sharing accurate information and knowledge in the broad areas of financial aid, admissions and registration

ESSENTIAL DUTIES AND RESPONSIBILITIES : Employee must be able to perform the following essential
functions to the satisfaction of the employee’s supervisor.

• Serve as the primary point of contact for prospective and current
  students, families, and community members via in-person, phone, and virtual communication, providing accurate information on academic
  programs, admissions, registration, and financial aid processes.
• Deliver comprehensive financial aid advising, including FAFSA
  guidance, award interpretation, disbursement timelines, Satisfactory Academic Progress (SAP) requirements, debt management, and eligibility
  maintenance.
• Process and verify federal and state financial aid applications (ISIR review, verification, NSLDS monitoring,
  first-time borrower compliance, maximum time frame appeals, enrollment adjustments, exit counseling notifications) in accordance with
  federal regulations and institutional policy.
• Administer and maintain the Federal Work-Study Program, including student and
  supervisor records, compliance monitoring, and coordination with Human Resources.
• Manage external scholarship processing,
  including application review, data entry, documentation maintenance, and coordination with the Business Office.
• Coordinate
  intake, scanning, indexing, and quality control of student records within the OnBase document imaging system to ensure secure and compliant
  records management.
• Assist students with all registration functions including course selection support, add/drop, waitlist
  management, withdrawals, auditing, transcript processing, transfer credit posting, residency review, and student status updates within the
  Student Information System (Jenzabar J1).
• Process third-party documentation such as ITAs and Consortium Agreements and ensure
  timely routing to the Business Office.
• Monitor late-start enrollment activity and recalculate financial aid awards as needed,
  providing timely student notification of adjustments.
• Plan and deliver financial aid workshops, high school financial aid nights,
  and outreach programming in collaboration with local school counselors to support recruitment and access initiatives.
• Support
  institutional events, including orientations, college fairs, commencement ceremonies, and special departmental projects.
• Manage
  communications for the Enrollment and Workforce Innovation department, including incoming calls, mail distribution, appointment scheduling,
  and referrals to campus resources such as the Business Office, Bookstore, Learning Center, and Testing Center.
• Provide
  individualized student support by assessing needs, resolving concerns, troubleshooting portal access, and connecting students with
  appropriate campus and community resources to promote retention and success.
• Maintain compliance with FERPA, federal and state
  regulations, and institutional policies; demonstrate ethical judgment, professionalism, and adherence to college core values.
• Participate in ongoing professional development to remain current on evolving financial aid regulations, enrollment procedures, and higher
  education best practices.
• Perform additional duties as assigned in support of departmental and institutional objectives.
• The listing of duties and requirements listed in this description should in no manner imply that these are the only responsibilities to
  be performed by the employee who fills this position. Each employee is required to follow the directives, and to perform any duties required
  by the employee’s supervisor or designee.

OTHER DUTIES AND RESPONSIBILITIES
Performs other
related duties as required.

SCOPE OF SUPERVISION
None

CONFIDENTIAL
DATA
Student and other information covered by FERPA guidelines and agreed to in the College’s FERPA Confidentiality
Agreement; student financial aid records, student and family personal financial records, student social security numbers and other
non-public and sensitive college records.

KNOWLEDGE, SKILLS AND ABILITIES :

• Exemplifies
  outstanding customer service skills, committed to providing students with responsive, personalized support and fostering a positive learning
  environment.
• Demonstrates a strong dedication to student success through attentive, solution-focused service and proactive
  engagement that enhances the overall student experience.
• Skilled in delivering exceptional service to students, combining
  professionalism, empathy, and responsiveness to ensure their needs are met and their experience is positive and productive.
• Demonstrates the ability to effectively navigate and resolve challenging student situations, including those requiring escalation, while
  maintaining professionalism, composure, and a solution-focused approach.
• Demonstrates well-developed oral communication skills,
  with the ability to clearly convey complex concepts in both individual and group settings.
• Exhibits flexibility and adaptability
  in a fast-paced, dynamic work environment while effectively managing shifting priorities.
• Works collaboratively with students,
  faculty, and staff, as well as external service providers, families, community organizations, and other agencies.
• Delivers
  consistently friendly, professional, and respectful customer service in person, over the phone, and through written correspondence,
  regardless of the nature of the message.
• Maintains a solution-focused approach in all interactions with students, team members,
  faculty, and staff, while adhering to Southern State Community College policies and procedures.
• Contributes positively to a
  team-oriented environment, fostering productive working relationships and supportive team dynamics.
• Demonstrates a strong
  understanding of Southern State Community College’s mission, vision, values, goals, and strategic priorities.
• Possesses
  proficiency in Microsoft Word and other Microsoft Office applications to support efficient and accurate administrative work.

QUALIFICATIONS :
An appropriate combination of education, training, course work and
experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is:
Associate’s degree in related field with one to three years related experience in financial aid. Must be able to think critically,
multi-task and have great communication skills.
Applicant must successfully pass required background checks in accordance with Southern
State Community College’s policies and procedures and applicable laws.
Ability to document identity and employment eligibility as a
condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSURE OR
CERTIFICATION REQUIREMENTS
None.

Southern State is an equal opportunity at will employer and does not
discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or
national origin.