Financial Aid Assistant

Company Description:

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Job Description:

SUNY Oneonta is seeking a
Financial Aid Assistant to join our wonderful team for an approximate one-year appointment in the Office of Financial Aid
and Scholarships. You would be joining an eight-member team that works closely together, and in collaboration with departments across
campus, to help award and manage more than $69 million in financial aid each year for roughly 5,500 to 6,000 students.

By the end of
your one-year appointment, you’ll be well-versed in the many opportunities our campus has to offer, and you may not want to leave. While
this role is a temporary one-year position, you’ll have the opportunity to apply for other openings on campus as they become available,
allowing you to continue building relationships with our team and enjoy the great benefits SUNY has to offer.

In this role, you will
help keep our office running smoothly by managing daily operations and supporting students, families, and colleagues. We’re looking for
someone who is organized, dependable, and comfortable working in a fast-paced environment while delivering excellent customer service. This
position reports to the Assistant Director of Financial Aid.

To learn more about the University and the department, please visit https://suny.oneonta.edu/ and http://www.oneonta.edu/development/finaid/.

Duties include but are not limited to:

• Managing in-person student traffic and a high volume of telephone and email inquiries proficiently.
• Providing outstanding
  customer service to prospective and current students and their families, guiding them through the financial aid process.
• Recognizing
  and completing high priority tasks in a timely manner.
• Scheduling appointments, processing daily reports, and performing special
  projects to assist members of the Financial Aid and Scholarships team.
• Resolving student issues and inquiries thoughtfully and
  directing students to appropriate student services offices as needed.
• Retrieving and disseminating data for aid production and
  operations.
• Managing private educational and federal Direct PLUS Loan processes, certifying loans, identifying adjustments, and
  processing de-certifications and denials.
• Processing and matching FAFSA records in the student information system database (Ellucian
  Banner).
• Assisting in the development and delivery of informational resources for students, families, and
  colleagues.
• Applying financial aid office policies and procedures, while maintaining current federal and state regulations and
  guidelines.
• Receiving and scanning sensitive documents, while ensuring security of personally identifiable
  information.
• Performing outreach to professors and colleagues to determine last date of attendance for withdrawn
  students.
• Tracking monthly traffic reporting to Director and AVP.
• Participating in professional development
  opportunities.

Salary: $51,261. SUNY Oneonta is a Public Service Loan Forgiveness (PSLF) qualifying employer.
Information on SUNY’s comprehensive benefits offerings can be found at https://www.suny.edu/benefits. Visa sponsorship is not available for this position.

Requirements:

Minimum Qualifications:

• Bachelor’s degree from an accredited college or
  university.
• Experience providing customer service in a fast-paced environment.
• Strong written communication and
  organizational skills as evidenced in your application materials.
• Computer competency with commonly used software, such as Microsoft
  Office Suite (Word, Excel, PowerPoint, etc.)

Preferred:

• Two or more years of experience providing
  customer service in a fast-paced environment.
• Experience working in higher education.
• Experience working with and serving
  diverse populations.

Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue
bachelor’s or master’s degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values
inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live
purposefully.

The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a
four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most
Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season
offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life
balance, management, and culture. The university’s indeed.com rating is 4.4, with one recent review noting that the people are what make
SUNY Oneonta so special.

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal
Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.
“At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and
innovation.” – President Alberto Cardelle.

Application Instructions:

To apply online go
to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=197098. Please upload a cover letter, resume, and contact
information for three professional references (required).

For other employment and regional opportunities, please visit our website
at: https://suny.oneonta.edu/about-oneonta/employment.