Financial Aid Coordinator Manager

Work from Home (WFH) – Remote work must be performed
while residing in California or New Mexico or Florida

CIAT Campus
Locations: San Diego, CA and Albuquerque, NM

Reports to: Director of Financial
Aid

Status:
Exempt

Employment Type:
Full-time

Summary

The Financial Aid Coordinator Manager at CIAT will lead and
oversee a dedicated team of
Financial Aid Coordinators to support active and returning students through their educational journey. This role
ensures students have
seamless, transparent, and supportive financial aid experience each term to ensure continuous funding through
graduation. The ideal
candidate will bring a passion for education, a strong understanding of federal, state, and institutional financial
aid regulations, and
proven experience managing and motivating teams in a vocational or technical school environment.

Responsibilities

• Recruit, coach, motivate, and supervise our growing team of Financial Aid Coordinators
• Monitor and improve critical KPIs and performance metrics for each Financial Aid Coordinator
• Support termly financial
  processing
  goals by ensuring Financial Aid Coordinators provide accurate student financial statements, forecasts, and financial
  guidance
• Coach Financial Aid Coordinators on effective processes in helping students navigate the Free Application for Federal
  Student Aid (FAFSA)
  process and interpret their financial aid awards
• Oversee the administration of financial aid programs,
  including federal, state,
  institutional, and private aid
• Support student escalations by handling student inquiries and complaints
  with care and a customer
  service approach
• Coach Financial Aid Coordinators to effectively provide counseling on financial aid
  applications, deadlines, and
  award processes
• Assist students and families with renewing financial aid and other funding
  options
• Adhere to SAP
  policies and guidelines, coaching Financial Aid Coordinators on effective strategies in motivating and
  educating students on the funding
  impacts of SAP
• Ensure compliance with relevant regulations such as Title IV, state-specific
  rules, and institutional policies
• Monitor and track financial processing and clearance
• Maintain current knowledge of all
  funding sources offered by the
  institution
• Provide ongoing training to team members on policy and process changes
• Collaborate with internal
  stakeholders, including Admissions, Student Services, and Career Services, to support student recruitment and
  retention goals
• Ensure that the institution follows federal, state, and institutional regulations
• Prepare for and manage
  financial aid audits and
  reviews
• Submit necessary reports required for various governing bodies, such as the Department of
  Education, and annual audits to
  the Financial Aid Director for final review and approval
• Adhere to compliance deadlines and
  perform periodic reviews to determine
  compliance status
• Work with the Financial Aid Director to develop and revise department
  policies and procedures
• Communicate policy updates to students and staff as needed
• Coach, and counsel employees, in
  partnership with HR
• Provide
  professional growth opportunities for employees
• Manage and enforce timekeeping policies to
  ensure accuracy and timely process of
  employee’s timecards
• Contribute to team effort by accomplishing results as needed
• Process timely, accurate, fair,
  without bias, performance reviews
• Embody CIAT’s mission, values, and support the goals of the
  department
• Ensure a safe,
  secure, and ethical work environment

Requirements

• Bachelor’s degree preferred, or equivalent
  work experience
• Previous Financial Aid management experience preferred
• Minimum 5 years of experience in higher education
  financial aid positions, including administering Title IV, VA, private education
  financing, scholarships, and employer-sponsored
  funding
• Minimum 2 years of experience using enterprise CRM systems such as
  Salesforce, HubSpot, or Microsoft Dynamics
• Experience recommending financing options to students to help them meet their career
  goals
• Strong communication skills, both
  verbal and written, with the ability to effectively convey information and interact with
  students, colleagues, and others
• Strong
  organizational skills to manage multiple and rapidly changing priorities to meet the needs
  and expectations of employees
• Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of
  results
• Able to handle sensitive
  information with a high degree of confidentiality
• Possess high ethical standards, being
  an example of professionalism to
  others
• Demonstrated ability to anticipate needs and exercise independent judgment
• Excellent analytical skills,
  problem-resolution skills, and general business acumen
• Proficient skills in MS Office software
  products, including Outlook, Word,
  Excel, PowerPoint, and MS Project, and ability to learn additional software products
• Proficient
  in data analysis, reporting, and
  Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance
  metrics, and goal setting
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Position
  may require work responsibilities
  outside of normal business hours to accommodate business needs and deadlines
• A computer savvy
  and technical mindset willing to
  learn new systems that are deployed and build automated processes to streamline manual activities
• Strong presentation, public
  speaking, and writing skills
• Possess a sincere interest in helping others achieve life goals
• Takes a
  customer-service-oriented approach in collaboration with internal departments to support student recruitment and student retention
  goals
• Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
• Team player with a
  positive, can-do attitude
• Possess high ethical standards, being an example of professionalism to others
• Must be able to
  embody CIAT’s mission, vision, purpose, and values
• Ability to work collaboratively with colleagues, academic departments, and
  administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture

Position Type and Expected Hours of Work

Days and hours of work are Monday through
Friday. Occasional weekend and evening
hours may be required.

Supervisory Responsibility

This position
supervises a team of Financial Aid Coordinators.

Values

Values such as integrity, excellence, customer service,
teamwork and mutual respect are some of those that remain
constant, regardless of changes in our company. When identifying company values,
it is important that those values are being demonstrated in
the course of business each day. Our values set expectations for how employees
and managers interact with every person while representing
the company.

• We are passionate about education and student success
• We value integrity and
  excellence in our
  employees and students
• We treat ourselves and our students with dignity and respect
• We believe in and encourage
  innovation at our school to better help our students succeed
• We have a customer centric focus, and we want people highly committed
  to achieving goals, where our success equals
  student’s success
• We are accountable for our actions, and if errors occur, we focus
  on
  preventing future errors and moving forward
• We have a growth mindset, always looking for
  ways to improve, with a sincere belief
  that every student can do better and achieve their goals
• We expect every employee to be an
  example of conduct and professionalism,
  being a role
  model to students and colleagues
• We commit to fostering an inclusive and supportive
  learning environment that
  respects the diversity of students’ backgrounds, experiences, and perspectives
• We foster lifelong learning and professional
  development

Physical
Demands

These physical demands are representative of the physical requirements necessary
for an employee to successfully
perform the essential functions of the job. Reasonable accommodation can be made to enable people with
disabilities to perform the described
essential functions.

• Essential functions of this role require sitting for extended
  periods of time
• Daily use of a
  company computer and related software applications at a workstation
• Ability to type, use
  a computer to search for information and
  input information while speaking on the phone is required
• The employee will frequently be
  required to use the computer, mouse and
  telephone to conduct the regular tasks of this role
• The employee will be required to
  compute simple to simple mathematical
  calculations as a normal part of this role

Work Environment

While
performing
the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations
may be made
to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard
office
equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a
safe and
ergonomic working environment.

Employees must maintain data security and confidentiality in accordance with company policies
and use
secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be
clearly
communicated and must be adhered to.

The company is not responsible for maintaining home office environments beyond the
provision of
reasonable accommodations and necessary work-related equipment. Workers’ compensation and liability for injuries that occur in
the home
office will be covered as per company policy and applicable laws.

This remote work policy is designed to comply with all
relevant
local, state, and federal laws.

AAP/EEO Statement

California Institute of Applied Technology provides equal
employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin,
age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with
applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of
workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age,
genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s
employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note
this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities
that are required
of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Salary
Range

The salary range for the Financial Aid Coordinator Manager is $75,000 -$100,000 yearly/DOE. However,
the expected starting
salary for this position is $75,000 – $85,000 yearly/DOE. We base salary offers on a variety of considerations, such
as education,
experience, equity and other business and organizational needs.