General Service Technician (Network Operations and Control Technician)

Job ID: 318179

Department

UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUBLA)

Department
Information

Established in 1998 at Indiana University (IU), the Global Research Network Operations Center’s (GlobalNOC) mission
is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of
120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we
operate as a non-profit; we focus on developing great technical staff and providing excellent service to our clients.

Why work
here?

• Make a difference
  • Our networks are all higher education, research, and public service oriented, and we’re
    enthusiastic about the missions of our clients.
  • Each of us is curious and motivated to master the skills that will help our clients,
    our community, our world, and ourselves.
  
  
• Grow your skills and career.
  • With the 20 plus networks we operate and
    manage, and the size and variance of our client networks, you won’t be pigeon-holed doing just 1 thing.
  • Taking time to investigate,
    read, or study new things isn’t just ok, it’s required and supported.
  
  
• Enjoy the life-friendly moderate cost of living of
  the Midwest or work remotely.
  • In Indiana, we have 2 locations.
  • Do you like the intellectually stimulating environment of
    university town? Bloomington might be for you.
  • Prefer to enjoy life in the big city? We have a location in downtown Indianapolis.
  • We also support a hybrid of in-office and work-from-home.
  
  
• Our people and attitude.
  • GlobalNOC is
    non-profit and is committed to a culture of positive work/life balance, varied workforce, and open information sharing.
  • We value an
    exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other.
  • We have frequent
    internal seminars, as well as funds to attend training, conferences, and certifications.
  • And yes, people here really are
    super-friendly.
  
  

Job Summary

• Provides trouble-shooting, monitoring, tracking, resolution, and
  documentation for all network support areas.
• Assists team members in establishing network and information system
  needs.
• Provides customer support for issues, requests, and questions related to all network support areas.
• Performs
  administrative and miscellaneous duties associated with record keeping, inventory, safety and other requirements.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as
  HSED or GED)

WORK EXPERIENCE

Preferred

• Some experience in a related technical
  area

SKILLS

Required

• Proficient written and verbal communication
  skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting
  skills
• Demonstrates a high commitment to quality

Working Conditions / Demands

This position requires
the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and
interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential
functions with or without an accommodation.

Work Location

Indianapolis, Indiana or Bloomington, Indiana

This
position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future
based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University
offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with
  generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance
  program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job
Classification

Career Level: Foundational

FLSA: Nonexempt

Job Function: Information Technology

Job Family:
Network Admin, Analysis, & Eng

Click here to learn more about Indiana University’s Job Framework.
Equal Employment
Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in
hiring. See Indiana University
Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234