JOB OPENING ID: 268589
MODES OF WORK
Hybrid
REGULAR/TEMPORARY: Regular
ORGANIZATIONAL GROUP: College Of Lsa
DEPARTMENT: LSA Asian Languages & Cultures
SALARY: $47,600.00 – $59,500.00
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The Departments of Asian Languages and Cultures and Middle East Studies seek a well-qualified and highly-motivated individual to serve as the Graduate Program Coordinator. These two dynamic LSA departments are centers for the exploration of the humanities in Asia and the Middle East. We offer instruction in more than 15 languages and culture courses that cover thousands of years of history and a full spectrum of content that ranges from religion to food traditions.
ALC and MEs are two distinct departments supported by a group of six to seven shared staff and two department specific staff. The role is hybrid with on-site expectations in Ann Arbor, MI 3 days per week. The Graduate Program Coordinator will primarily focus on managing, providing support, direction, and resources to faculty and students for two PhD and one Masters programs. Specific job duties are detailed below.
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Responsibilities*
The position is the primary point of contact for students and faculty regarding the policies and procedures of the programs, milestones, funding and degree completion.
Key Responsibilities:
Graduate Program Student Support (50%)
- Track progress of approximately 50 graduate students from matriculation to graduation.
- Communicate with students and faculty advisors regarding program milestones and see that milestones are met by identified deadlines.
- Work in coordination with Directors of Graduate Studies to plan events related to the graduate programs (Preview Weekend, appreciation events, alumni panels, etc.). Lead orientation sessions and ensure a successful transition to the University of Michigan for matriculating graduate students.
- Manage the GSI hiring process each term for up to 40 GSIs. This includes working with the Graduate Program Committees to place students into positions, coordinating with LSA HR to post positions and managing the application process, and coordinating all appointment paperwork (including offer letters and fraction calculation sheets).
- Act as the primary liaison for the departments with Rackham and the College of LSA for all graduate matters.
- Maintain tracking data for current graduate students and alumni through a number of internal spreadsheets and databases.
- Maintain and input awards and benefits for graduate students.
- Assist in the nomination and application process of graduate students for Rackham, internal, or external fellowships/scholarships.
- Maintain student records and manage the review cycle during the academic year.
- Report on various aspects of the graduate program to the College of LSA, Rackham, or external entities.
- Assist in the planning and tracking of program funding each academic year.
- Participate, plan, and provide support for Graduate Program Committees in collaboration with the Directors of Graduate Studies and Curriculum and Student Services Manager for both departments.
- Closely monitor graduate student enrollment and grades to meet department and Rackham expectations.
- Override contact and provide guidance to team members to ensure consistency for graduate courses during registration and start-of-term periods.
Student Recruitment and Communication (20%)
- Plan and execute recruitment activities to attract diverse and high-quality applicants and/or admits.
- Coordinate and participate in outreach events such as fairs, information sessions, webinars, and campus tours.
- Implement initiatives to support student retention by addressing engagement factors.
- Provide guidance to team members to ensure consistency in recruitment approaches across programs.
- Maintain applicant records and update all Rackham databases within the admissions process.
Relationship Management (15%)
- Build relationships with prospective students, alumni, faculty, and partners.
- Collaborate with internal and external partners to create pathways and enhance applicant pipelines.
- Serves as primary contact for prospective graduate students, offering guidance on educational planning and program specifics.
Department Student Administrative Support (15%)
- Oversee the print and online presence of graduate-related subjects, maintaining department, University, and externally posted information.
- Serve as the point of contact with expertise in email content creation, data integration, and delivery management for current and future students.
- Update online internal and external websites for the graduate program
This position works closely with the Curriculum & Student Services Manager in tracking funding, determining GSI needs/allocations, and program reporting. The Graduate Program Coordinator also works with the Directors of Graduate Studies to monitor student progress and review program needs or changes.
Required Qualifications*
- An associate degree or progressively responsible work experience.
- At least 3-4 years working in an academic department.
- Flexibility, excellence, and passion are vital qualities. Inclusion, collaboration and cultural sensitivity are valued competencies in LSA; we are in search of a team member who is able to effectively interact and sensitively communicate with a varied population of internal and external partners at a high level of integrity.
- Excellent organization, problem-solving, and interpersonal skills with the ability to work effectively in a team environment and collaborate with individuals from diverse communities and cultures.
- Ability to manage multiple tasks and projects simultaneously with accuracy and independent judgment and diplomacy, while responding to email, phone, and walk-in inquiries in a timely manner with a positive service-oriented attitude.
- Ability to communicate clearly and professionally, both verbally and in writing, with individuals at all levels, including but not limited to staff, faculty, prospective and current students, and families.
- Demonstrate tact, diplomacy, and discretion, while maintaining privacy and professionalism in all interactions.
- Proficiency in web-based technologies and command of workplace technology tools. Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Gmail, Google Drive, Google Docs/Sheets). Familiarity with video conferencing platforms such as Zoom and Google Meet and demonstrated motivation to find and use new software to enhance major projects.
- This position routinely moves promotional materials weighing up to 50lbs to various locations across campus.
Desired Qualifications*
- A Bachelor’s degree
- An understanding and appreciation of higher education and the diverse cultures of the schools and colleges within the University.
- Prior background in advising students of program requirements and problem resolution is highly desired.
- Prior background in graduate student services and recruiting
- Basic familiarity with FERPA and experience using M-Pathways and various LSA systems including MRS, student advising file, student award and benefit entry, and hiring.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The salary range for this position is $47,600 to $59,500, please note a higher salary may be offered to highly qualified candidates.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
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