Help Desk Analyst

Job No: 536353
Work Type: Full Time
Location: Main Campus
(Gainesville, FL)
Categories: Information Technology, Veteran’s Preference Eligible
Department: 14200300 – IT-AT UF
COMPUTING HELP DSK

Job Description

Classification Title:

End User Computing Spec I

Classification
Minimum Requirements:

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience,
but does not negate the minimum degree requirement(s).

Job Description:

UF Information Technology (UFIT) is currently seeking
an entry level Help Desk Analyst to join Academic Technology a unit within UFIT. This is an evening shift position scheduled 3
pm – 12 am Monday-Friday.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus
and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using
HiPerGator.

Some key responsibilities and characteristics of this position are:

• Provides excellent customer service via
  phone, email, ticket and chat.
• Works assigned shifts in the UFIT Help Desk call center.
• Provides technical assistance for
  complex IT issues to all UFIT constituents.
• Evening shift scheduled 3pm to 12am Monday – Friday.

About UF
Information Technology

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic
Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and
Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology
(UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems,
including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and
governance, visit https://it.ufl.edu/about-ufit
/strategic-plan/.

About the University of Florida

One of America’s all-around best universities, the University of Florida drives future-making
education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world.
UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from
the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and
extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s
large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy.
Learn more about what Gainesville has to offer at Visit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employee’s salary
plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of
Florida offers a very competitive benefits package.

Expected Salary:

$19.16 – $20.00/ hr; commensurate based on education and experience.

Required Qualifications:

Associate’s degree; or
a high school diploma or equivalent and two years of relevant experience.

Appropriate college coursework or vocational/technical
training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree
requirement(s).

Preferred:

The ideal candidate will possess the following education, experience, and skills:

• Prior
  call center or help desk experience
• Extensive customer service experience
• Experience troubleshooting complex technical
  issues by phone and email
• Excellent written and verbal communication skills

Special Instructions to Applicants:

A
Criminal Background Screening is required.

Work visa sponsorship is not available for this position

Applicants are
required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References
  (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.

This requisition has been reposted.
Previous applicants are still under consideration and need not reapply.

Health Assessment Required:
No

Applications
Close: 25 September 2025

To apply, visit https://explore.jobs.ufl.edu/en-us/job/536353

Our Commitment:
The University of
Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of
Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to
a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit
Accessibility at UF.

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