Helpdesk Operator III

Posting Number: SF2461P

Position Type: Professional/Salaried

Department:
Information Technology – Troy

Division: Finance and Administration

Campus: Troy

Work Status: Full-Time (FT)

Temporary: No

Location: Troy – T01

Job Summary

The Helpdesk Operator III position in Information Technology is responsible for providing helpdesk
support and escalating helpdesk calls as needed through the helpdesk software; understanding Troy’s processes and ensuring faculty, staff,
and students receive exceptional support from IT; assisting the IT Facility Manager and Senior Support Specialist; managing all
University-owned cellular devices, ensuring they work, making sure plans are accurate and up-to-date in the system; and assisting in new
orders, upgrades, and disposal of devices and assisting in set-up, back-ups, and wiping of devices.

Minimum
Qualifications

1. Bachelor’s degree in a related field, OR a minimum of two years of related helpdesk
experience.

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in
order to perform the job duties?

No

Work Hours: Monday – Friday, 8am-5pm
Additional hours as needed

List any hazardous conditions or physical demands required by this position

NA

Does this
position have supervisory responsibility?: No

Open Until Filled: Yes

Solicit References
Through the System?: No

Applicant Special Instructions

Qualified applications will be made
available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference
providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the
department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your
behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if
applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will
not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are
confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].