Helpdesk Technician

Salary: $21.06 Hourly

Job Number: 202200565

Department: Technology Services

Opening Date: 02/17/2026

Description

The Helpdesk technician is the first level of support for the helpdesk area. This position is responsible for managing all venues of assistance from walk-in traffic to phone, ticket & email support. This person must be able to work well with the IT team and have excellent customer service skills.

Examples of Duties

Supports helpdesk requests for service

Diagnose and repair software/hardware problems for PC’s and Macs
35%
Provide general assistance to faculty, staff, and students in the use of their computers and university supported software
25%

Manage and support point of sales support for Aramark food service (Transact) This consists of approximately 7 food service locations on campus and clubhouse areas.
15%

Backup AV specialist with AV support/requests for classroom instruction and events on campus
5%

Log Helpdesk calls completely and accurately by documenting all pertinent end-user identification information and detailed nature of the problem using the Helpdesk ticket tracking system.
5%

Contribute to the development, documentation, and cross-training for other helpdesk technicians with hardware and software installations, general troubleshooting, service, repair, and maintenance procedures
5%
Assist telecommunication area with office phone setups/support. Maintain and support backend dashboard for phone console, troubleshooting phone lines, fax lines and phone units.
5%
Backup all duties and responsibilities assigned to Sr. PC Technician in their absence
5%

Typical Qualifications

Associates Degree in Computer Sciences or a related field is acceptable

Ability to successfully pass a Level I background check.

Minimum of 3 years technical background with computer experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of principles of PC and or Macintosh use and operation.
• Knowledge of Office Applications, Windows/Mac operating systems and various pc peripheral devices (such as scanners, digital cameras, printers, and so forth).
• Knowledge of LANs/WANs
• Ability to establish and maintain effective working relationships with university employees and the community

Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Full-time employees at SBU enjoy unparalleled Benefits

Abundance of Time off

Tuition Remission

• 100% undergraduate tuition remission for employee, spouse, and dependents
• 80% graduate tuition remission for employee (online and ground programs)
• 50% for spouse (ground programs only)

Full Benefit package

• 403b Retirement Plan + 10% Employer contribution after 2 years
• Health Insurance with $250 Wellness card
• Dental Insurance
• Employer Paid Life insurance
• Short-term Disability
• Employer Paid Long-term Disability
• Employee Assistance Program

Other Perks

• Free access to campus fitness center
• 2 free Division 1 Men’s Basketball Season tickets
• Golf course membership discount
• Other National and Local discounts available