HFA IT Lead

Title: HFA IT Lead

Executive Area: Information Technologies

College/School/MBU: Information Technology

Department: IT Operations

Work
Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Job
Summary

The Information Technology Lead recommends, coordinates, and supports technology needs for IT project
implementations and high-level enterprise desktop technology as directed by the College or department leadership. IT Lead collaborates with
Dean’s Office, Directors, and departments to provide guidance with regard to infrastructure, research support, security and equipment.
Collaborate and coordinate with the College or department leadership and Central IT staff on strategic partnerships and projects that
support the college or department’s mission.

Essential Functions

Ensures high quality and effective support
for servers, desktops, and mobile devices utilized by faculty and staff in multiple departments with functions that comprise of recording,
classification, troubleshooting and resolution of client incidents and service requests.

Supervises and prioritizes workload for an
assigned small technical team that similarly provide support for servers, desktops, laptops, and mobile devices. Develop and mentor team
members through establishing performance expectations, training plans, mentoring behaviors to build a customer centric
culture.

Coordinates the communication, review, testing, planning, implementation and training of latest services introduced by
Central IT to College or department’s faculty and staff.

Provides technical consultations as required for the College or department
stakeholders.
Provides direction and technical support to faculty and staff experiencing technological challenges with patience and
clarity during in-person, phone or online interactions.

Performs ongoing evaluation of College or department administrative, academic
and research technology needs; partners with Central IT to implement necessary technology to support faculty and staff. Work with
stakeholders to ensure IT project advancement and success. Collaborates with staff to research, evaluates and makes recommendations for
advancing technology use to improve communication, administration and advising processes.

Regularly conducts needs assessments
regarding available technology (hardware and software), infrastructure to support technology, and data security. Monitors and evaluates
technology infrastructure services (wireless and wired internet access) and works to improve service and solve problems.

Serves as
the College’s or department’s liaison for campus information technology groups, vendors, and others and make recommendations for technology
purchase and maintenance, relocation / disposal of hardware and software, and data security protocols, policies, and procedures.

In
conjunction with Central IT and partners, manages the operation and maintenance of video conferencing, classrooms, computer labs, and
distance learning systems located in the College or department and provides training and support to faculty and staff with regard to related
technology and equipment.

Ensures that the College or department complies with applicable state and federal laws and regulations, and
University policies and procedures. Keeps current and makes recommendations to the Dean or directors, and IT for needed resources to
maintain compliance. Provides initial response to information security breaches and implements preventative procedures to mitigate
risks.

Other Functions

Maintains an electronic inventory of information technology owned by the College or
department; maintain departmental records regarding location, configuration, repair and replacement of equipment. Develops and maintains
licensing agreement listing and performs check in / check out of shared licenses for the College or department.

Cross-trains to
provide and receive back-up IT support. Pursues professional development opportunities and / or monitor established and emerging trends,
standards, protocols and developments in information technology, particularly in higher education and online learning
environments.

Participates in campus IT meetings and working groups as assigned and assist in the planning and implementation of IT
Initiatives, acting as a liaison between IT and the College or department.

Educate student employees, staff, and faculty about
effective security procedures and train them on security tools, procedures and policies.

Maintain and update documentation related to
technical procedures and policies.

Performs related duties as assigned or required to meet Department, Executive Area/Division, and
University goals and objectives.

Minimum Qualifications

Associates degree with four (4) years of experience
providing complex network and technology configuration, maintenance, support and incident response

• OR- Bachelor’s degree with two
  (2) years of experience providing complex network and technology configuration, maintenance, support and incident response.

Ability to perform long and short term IT project development, planning, implementation, and management.

Excellent
analytical skills and ability to plan, recommend, implement and monitor effective and efficient processes and to identify problems and
implement solutions.

Knowledge and ability to use technologies and tools, preferably including MacOS, Windows, file server, web
server, basic business and education / research software, electronic health records, and interactive web-based tools such as blogs,
wikis.

Excellent organizational skills and flexibility to effectively manage multiple, emerging and changing priorities. Ability to
meet the demands of a complex environment where timeliness and availability of information is considered critical.

Excellent
interpersonal and communication skills and ability to supervise a cohort of full-time staff and student employees as required. Work
positively with faculty, staff, and student employees with diverse skills, priorities and from diverse backgrounds as well as with vendors
and outside service providers.

Ability to provide training as required to EDS staff supporting departmental projects.

Ability
to work independently, exercise good judgment and to make sound decisions.

Ability to design and develop clear instructional
materials, and to communicate with patience and clarity, technical concepts to a non-technical audience, including individuals and
cross-functional teams with diverse backgrounds and experience.

Understand responsibilities with respect to conflicts of interest and
behave in ways consistent both with law and with University policy.

Ability to create and maintain harmonious professional
relationships. Contribute toward creating a positive and respectful workplace through professional competence, integrity, and
collaboration.

Ability to support departmental and institutional goals by creating a non-discriminatory, respectful, and inclusive
environment that is supportive of diversity.

Ability to maintain confidentiality; use access to sensitive and/or not yet public
university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary
disclosure to others.

Valid Driver’s Licenses

Preferred Qualifications

Experience in higher education
or research is preferred.

Working Conditions

Work is primarily performed in an indoor university environment
and involves lifting and transporting materials or equipment and general physical activity, including prolonged standing, walking, or
assuming low postures.

Work Schedule and Work Arrangement

Monday-Friday, 8:30am-5:00pm. Required to work some
nights and weekends.

Salary Information

Pay Grade: PSSAP Grade 27

Click here to view the Professional Staff Hiring Ranges

Special Instructions for Applicants

Along with application, please submit a resume. References will be checked at
the finalist stage please be prepared to provide contact information for three (3) professional references.

This position will
remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool
is identified. Interested applicants are strongly encouraged to apply early.